Mitel Phone Manager Installation on Mac OS X

Note: Mac OS X is an unsupported environment, this guide is merely provided as a how-to. Support tickets will not be accepted without reproduction on a non-Mac OS X environment

Apple Mac Laptop/Desktop (Tested on OS X High Sierra)
Mac OS X Compatible Virtualisation System (Parallels Desktop 13 for Mac Pro/Business Edition recommended - RRP ₤80 per year)
Supported Windows Operating System License (Windows 10 Professional v1709 or above recommended, see the Mitel Phone Manager manual for supported operating systems - RRP ₤220)
Mitel Phone Manager client and license

Install virtualisation system on Mac OS X
Install a supported operating system in the virtual environment (Parallels will offer to do this during its own installation)
Ensure that your virtual operating system obtains an IP address on your physical network. This is often known as Bridged Networking (http://kb.parallels.com/uk/4948)
Install Mitel Phone Manager and configure as normal
Optionally hide the Microsoft Windows environment by enabling Coherence Mode (Parallels) or Unity Mode (VMWare Fusion)

The application will be slower running in a virtual environment
Application integrations e.g. Dynamics CRM, Outlook and Macros will only interact with apps in the virtualised environment and not the Mac OS X host
Highlight & Dial is not supported (but Copy and Paste into dial box works)
We do not support SIP Softphone
Updates to the host and or guest OS may cause issues