Call Rate

The number of external calls in the current call rate period.

Calls Active

The total number of active calls (any call whether ringing, hold or in progress)

Calls Busy

The total number of calls in the ringing or connected state

Calls Busy External

The total number of external calls in the ringing or connected state

Calls Busy External In

The total number of external inbound calls in the ringing or connected state

Calls Busy External Out

The total number of external outbound calls in the ringing or connected state

Calls Busy Internal

The total number of internal calls in the ringing or connected state

Calls In Progress

The total number of calls currently in a connected state.

Calls In Progress External

The total number of external calls in the connected state.

Calls In Progress External In

The total number of external inbound calls in the connected state

Calls In Progress External Out

The total number of external outbound calls in the connected state

Calls In Progress Internal

The total number of internal calls in the connected state

Calls On Hold

The total number of calls in the hold state.

Calls On Hold External

The total number of external calls in the hold state.

Calls On Hold External In

The total number of external inbound calls in the hold state.

Calls On Hold External Out

The total number of external outbound calls in the hold state.

Calls On Hold Internal

The total number of internal calls in the hold state.

Calls Ringing

The total number of calls in the ringing state.

Calls Ringing External

Total number of external calls in the ringing state.

Calls Ringing External In

The total number of external inbound calls in the ringing state.

Calls Ringing External Out

The total number of external outbound calls in the ringing state.

Calls Ringing Internal

The total number of internal calls in the ringing state.

Inbound Call Rate

The number of inbound external calls in the last Call Rate period.

Longest Call by Call Time

The longest call time of any active call on the telephone system.

Longest Call by Ring Time (Inc. Ans)

The longest ring time of any active call on the telephone system, this includes connected calls that rang.

Longest Call by Talk Time

The longest talk time of any active call on the telephone system. The call may not currently be in the talking state

Longest Waiting

The longest ring time of a call in the ringing state.

Lost Call Rate

The number of lost calls in the last Call Rate period.

Outbound Call Rate

The number of outbound external calls in the last Call Rate period.