After the setup has been run the Watchdog service will start then upgrade the database to the current version and start the relevant services automatically. This may take a few minutes to complete and once this has finished the configuration website is automatically loaded at http://serveripaddress_host.
In addition to the configuration settings accessible via the website user interface the software installs an administration application on the server called "MCS Admin Tool" with a desktop icon and when running, a system tray icon to indicate the running state of the server and to provide two configuration options:
1. Setting the Server ID (the default is 1 and will not need to be changed unless additional servers to share the load are installed)
2. Configuring which SQL server to use for the system. (the default is to use the SQL database installed with the server locally but if required this can be changed to an external SQL database)
If required a manual database update can be performed by following the steps below:
- Once you have a connection to the desktop on the server run the MCS Admin Tool. If this is not shown then this can be opened via either the MCS Admin Tool shortcut on the desktop or from the Start Menu (Programs -> Mitel -> Communication Service -> MCS Admin Tool). Using the mouse and hovering over the system tray icon will display the status of the system. On a new installation there may be a red exclamation icon in the bottom right hand corner to indicate that the system is not running and that a database update is required.
- To open the configuration tool the icon can be double clicked on or right clicked and the Settings menu selected. The main configuration tool will be displayed and if the tool detects that the Communication Service database either does not exist (i.e. for new installs) or an earlier version (if been upgraded) then it will prompt you to upgrade.
- Click on Ok to continue and then use the Update button on the Database tab.
- If this is an upgrade then ensure database backups have been performed and then click on Ok. This may take a few minutes (or if there are high volumes of historical calls then it could take several hours) and the database will then be upgraded to the current version.
- When complete a confirmation message will be displayed.
- If the upgrade fails check the error logs for details, the default location is here: %PROGRAMDATA%\Mitel\Mitel Communication Service\Logs\Admin\logs.
- The configuration tool tray icon will then display the message below and the WCF Service will need to be started before any further configuration can be performed.
- To start the WCF service from the start menu, select Run (or press the Windows key + R) and enter services.msc.
- This will open the Microsoft Services snap tool. Find the service named Mitel MCS Watchdog Service and then select Start from the menu toolbar.
- Once this service has been started the rest of the configuration can be done from the website. The website can be accessed using the default details of:
http://<serveripaddress_host> (U: engineer, P: Teleph0ny!)