Anti-virus software can be installed onto the servers, but the following exclusions must be configured:
- Exclude the server logs
- %ProgramData%\Mitel\Mitel Communication Service\logs
- File extensions to exclude: *.log
- Microsoft IIS 7.0 Server
- Web Server log files should be excluded from scanning. By default, IIS logs are saved in C:\inetpub\logs
- Disable real time / on demand scanning
- Microsoft SQL Server 2008 R2
- %ProgramFiles%\Microsoft SQL Server\MSSQL\Data (File extensions to exclude: *.mdf,*.ldf, *.ndf, *.bak, *.tm)
- %ProgramFiles%\Microsoft SQL Server\MSSQL10_50.<Instance Name>\MSSQL\Binn\SQLServr.exe
- %ProgramFiles%\Microsoft SQL Server\MSSQL10_50.<Instance Name>\Reporting Services\ReportServer\Bin\ReportingServicesService.exe
- %ProgramFiles%\Microsoft SQL Server\MSSQL10_50.<Instance Name>\OLAP\Bin\MSMDSrv.exe
- Microsoft SQL Server 2014
- %ProgramFiles%\Microsoft SQL Server\MSSQL12.MCS\MSSQL\Data (File extensions to exclude: *.mdf,*.ldf, *.ndf, *.bak, *.tm)
- %ProgramFiles%\Microsoft SQL Server\MSSQL12.MCS\MSSQL\Binn\SQLServr.exe
For servers with the call recording role:
- Disable real time / on demand scanning
- Exclude the recording paths (default path shown)
- C:\Recordings (or D:\Recordings if there is a 'd' drive)
- Local <Archive Location>
If a support issue is raised then the removal of the anti virus may be required to aid in any diagnostics.