Filtering is used throughout the system to enable users to find specific calls or groups of calls. The system stores different types of information about each call which can be used to identify it. If any custom tagging information has been associated with a call then this can also be used in the filters.

Filters are created in the filters section of the MCS website and can be used when searching recordings and reports.

The MCS provides three types of filter:

Personal Filters

Any user on the system that has access to reports or recordings can create and manage their own filters. These filters will not be seen by other users of the system.

Shared Filters

Shared filters are visible by all users on the system (with the correct permissions). Shared filters can be deleted and managed by any user, not just the one that created it.

Refer to the shared filters section for more information.

Built-In Filters

Built-in filters are a type of shared filter that all users can see. They provide access to some commonly used filters and cannot be edited or deleted by any user. These built-in filters are used by many of the default reports provided to a user when they first login into the system.

Built-In Filters:

• Answered External Calls
• External Calls
• Inbound Calls
• Inbound External Calls
• Internal Calls
• Invalid Dialed Numbers
• Lost Calls
• Outbound Calls
• Outbound External Calls
• Service Codes
• Trunk to Trunk Calls