MiVoice Office Application Suite - Technical Manual
Grouped Statistics - Call Times (Min/Max)
The time the first call started ringing.
The time the last call started ringing.
The time of day the last call was answered.
The time of day of the last call that ended.
The longest time a single inbound answered call spent in the ringing state.
The longest time a single outbound answered call spent in the ringing state.
The longest duration for a single call.
The longest duration of any inbound call.
The longest duration of any outbound call.
The longest a call was on hold.
The longest any inbound call was on hold.
The longest any outbound call was on hold.
The longest any call was ringing.
The longest any lost call was ringing.
The longest time an inbound call spent ringing.
The maximum time an outbound call spent ringing.
The longest time a single call spent in the talking state.
The longest time a single inbound call spent in the talking state.
The longest time a single outbound call spent in the talking state.
The shortest time an answered inbound call spent in the ringing state.
The shortest time an answered outbound call spent in the ringing state.
The shortest duration for a single call.
The shortest duration for a single inbound call.
The shortest duration for a single outbound call.
The shortest hold time for a single call.
The shortest hold time for a single inbound call.
The shortest hold time for a single outbound call.
The shortest ring time for a single call.
The shortest ring time for any lost call.
The shortest ring time for any inbound call.
The shortest ring time of all outbound calls.
The shortest time a single call spent in the talking state.
The shortest time a single inbound call spent in the talking state.
The shortest time a single outbound call spent in the talking state.
Statistics with a direction (In/Out) behave differently depending on where they are used: