Calls Answered

The total number of calls answered (inbound and outbound).

Calls Completed

The total number of calls completed (inbound and outbound).

Calls External

The total number of external calls.

Calls Handled

The total number of calls handled (internal and external).

Calls In Ans

The total number of inbound calls that were answered (internal and external).

Calls In Ans External

The total number of inbound calls that were answered (external only).

Calls In Ans Internal

The total number of inbound calls that were answered (internal only).

Calls Inbound

The total number of calls inbound (external only)

Calls In Completed

The total number of inbound calls completed (internal and external).

Calls In External

The total number inbound, external calls.

Calls In Internal

The total number of inbound, internal calls.

Calls In Refused

The total number of inbound calls that alerted but were not answered.

Calls Internal

The total number of internal calls.

Calls Lost

The total number of external inbound calls that weren't answered.

Calls Matched

The total number of external calls matched to a Contact Directory.

Calls Not Matched

The total number of external calls that did not match a Contact Directory record.

Calls Out Ans

The total number of outbound calls that were answered (internal and external).

Calls Out Ans External

The total number of outbound calls that were answered (external only).

Calls Out Ans Internal

The total number of outbound calls that were answered (internal only).

Calls Outbound

The total number of outbound calls (internal and external).

Calls Out Completed

The total number of outbound calls completed (internal and external).

Calls Out External

The total number outbound, external calls.

Calls Out Internal

The total number of outbound, internal calls.

Calls Overflowed In

The total number of inbound calls that overflowed from another device.

Calls Overflowed Out

The total number of inbound calls that overflowed to another device.

Calls Transferred In

The total number of calls transferred to this device

Calls Transferred Out

The total number of calls transferred from this device

Calls With CLI

The total number of inbound external calls received with a Caller ID.

DID Calls

The total number of external inbound calls that were presented with a DID.

Max Lines Busy

The total number of trunks that were simultaneously busy during the selected time period.

Recoverable Calls

The total number of Lost calls that presented a CLI.

Short Calls

The total number of calls that were classified as a Short Call, the talk time (plus hold time) was less than the configured Short Call value.

Unreturned Lost Calls

The total number of calls that were Lost Calls and not subsequently answered on either an inbound or outbound call.