Grouped Statistics - Call Totals (%)

% Calls In Ans

The number of Calls In Answered as a percentage of Calls In.

% Calls In Ans Ext

The number of Calls In External Answered as a percentage of Calls In External.

% Calls In Ans Int

The number of Calls In Answered Internal as a percentage of Calls In Internal.

% Calls In Completed

The number of Calls In Completed as a percentage of Calls In.

% Calls In Ext

The number of Calls In External as a percentage of Calls In.

% Calls In Int

The number of Calls In Internal as a percentage of Calls In.

% Calls In Refused

The number of Calls Refused as a percentage of Calls In.

% Calls Inbound

The number of Calls Inbound as a percentage of Calls Handled.

% Calls Internal

The number of Calls Internal as a percentage of Calls Handled.

% Calls Lost

The number of Lost Calls as a percentage of Calls In External.

% Calls Matched

The number of Calls Matched as a percentage of Calls External.

% Calls Not Matched

The number of Calls Not Matched as a percentage of Calls External.

% Calls Out Ans

The number of Calls Out Answered as a percentage of Calls Out.

% Calls Out Ans Ext

The number of Calls Out External Answered as a percentage of Calls Out External.

% Calls Out Ans Int

The number of Calls Out Internal Answered as a percentage of Calls Out Internal.

% Calls Out Completed

The number of Calls Out Completed as a percentage of Calls Out.

% Calls Out Ext

The number of Calls Out External as a percentage of Calls Out.

% Calls Out Int

The number of Calls Out Internal as a percentage of Calls Out.

% Calls Outbound

The number of Calls Outbound as a percentage of Calls Handled.

% Calls Overflowed In

The number of Calls Overflowed In as a percentage of the Calls In.

% Calls Overflowed Out

The number of Calls Overflowed Out as a percentage of the Calls Out.

% Calls Transferred In

The number of Calls Transferred In as a percentage of Calls In

% Calls Transferred Out

The number of Calls Transferred Out as a percentage of Calls In

% Calls With CLI

The number of Calls With CLI as a percentage of Calls In External.

% DID Calls

The number of DID Calls as a percentage of Calls In External.

% Peak Used

The number of Max Busy Lines as a percentage of the total number of trunks configured on the system.

The number of trunks on the system is calculated at runtime and is not stored historically.

% Short Calls

The number of Short Calls as a percentage of Calls Answered.

% Unreturned Lost Calls

The number of Unreturned Lost Calls as a percentage of Calls In External.