% Of All Ans <= Xs or % Of All Ans > Xs

The number of calls answered with one of the 6 service levels as a percentage of all of the calls answered in the same service level for the report.

% Of All Lost <= Xs or % Of All Lost > Xs

The number of calls lost within one of the 6 service levels as a percentage of all call lost in the same service level for the report.

% Of All Total Call Time

The Total Call Time as a percentage of the entire Total Call Time for the report.

% Of All Total Hold Time

The Total Hold Time as a percentage of the entire Total Hold Time for the report.

% Of All Total Ring Time

The Total Ring Time as a percentage of the entire Total Ring Time for the report.

% Of All Total Talk Time

The Total Talk Time as a percentage of the entire Total Talk Time for the report.