Installing the Communication Service
There is a single installation package that contains all components of the Communication Service.
Do not install the Communication Service from a network share. Copy it to a local drive first to ensure any prerequisites are installed correctly by the operating system.
If a previous version of Communication Service is already installed the new version can be installed over the top.
To install the Communication Service:
- Run the setup file and follow the on screen instructions (As part of the install additional Microsoft elements maybe installed. See software requirements for a detailed list).
If the setup prompts to restart during the process then allow the restart and re-run the installation afterwards.
- The first prompt will ask you to select the language preference. Select the country where the server is to be located from the drop down menu and press 'OK'.
- If Microsoft SQL Server 2014 is not already installed, the setup will prompt to install. Follow the on screen instructions.
At this point please be patient, the installation of SQL Server can take over 30 minutes to complete.
- Once the SQL installation has completed the installation of the Communication Service will automatically start.
- Accept the License Agreement and complete the User & Organization section.
- On the 'Setup Type' screen select 'Complete' and press 'Next' to continue installation.
You may be presented with a confirmation form to indicate other applications need to be closed before the setup can continue.
To configure Communication Service once the installer has finished two things will happen:
- A web page will be displayed to guide you through the initial configuration process.
- The Watchdog service will start automatically and will begin upgrading the database structure.
Before the initial configuration process can be started the Watchdog must have finished the database
update process. Please wait for this to be completed.
The default login details for the Communication Service are: engineer / Teleph0ny!
If a site is being upgraded from a previous release of MCS, it will continue to use SQL Server 2008 R2. There is no requirement to upgrade the version of SQL beyond 2008.