MiVoice Office Application Suite - Technical Manual
Known Issues
| DPAR/ID | Area | Description | Notes/Work around |
|---|---|---|---|
| MN00537903 | Phone Manager | Unable to change the order of columns once added when creating a call banner. | To work around this issue, simply remove the column(s) and re-add in the order you would like. |
| MN00584795 | Phone Manager | Crackling noise on SIP Softphone when using G.711 A-law | To work around this issue, change Phone Manager Softphone SIP Extensions to use Mu-law. |
| MN00661458 | Phone Manager | 4-5 Second delay when transferring calls with Phone Manager Softphones | This has been reported on some sites using A-Law. When experienced, change to use Mu-Law. |
| N/A | Call Reporter | External Inbound Calls on Non-SIP Trunks Cannot be Cleared Using Dashboard | When using the 'Clear Call' feature of the Grid based tiles on an inbound external call that is not on a SIP based trunk, the call will not be cleared and instead will end up ringing at the attendant extension. |
| MIVO-937 | Phone Manager Desktop | When using the Desktop Softphone on a remote site you may not be able to answer some calls that come via another device i.e. when there is a re-invite sent from the MiVO-250 |
See KB SO5206 In %appdata%, in the usersettings.xml, change the rewritesipcontact item to be true. Make sure PM is not running when you change the setting. |
| 45035 | Calls by Agent Report | DEE calls do not count in Calls by Agent Report | Currently due to the complexity of DEE callflows and the expectation that Agents will not use DEE there is no work around apart from not using DEE with Agents. |