The MCS requires a 100Mb/1Gb LAN connection that has access to the telephone system. Phone Manager clients will also need access to the MCS over the network. If the server is installed into a Microsoft Active Directory environment then it should be added to the domain, ideally before the MCS software is configured.
To enable users to easily access the server with the website role a valid DNS entry should be created that can then be used when browsing to the server, for example http://communicationserver.
The sections below provide information on all ports used by the system that may need to be opened on server or network based firewalls. Which ports will depend on the features and system configuration.
For information on configuring remote connections through an MBG, please refer to the Engineering Guidelines.
MiVoice Office Application - Host Server
Incoming Ports
The following ports need to be opened on the firewall of the server running the MiVoice Office Application Suite:
| Application | Description | Source | Port |
|---|---|---|---|
| Website access | Browser access to the MiVO App Suite website for Configuration, Reporting, Recording Access etc. | Browser Access | HTTP 80, HTTPS 443 |
| Phone Manager Desktop | CTI Event Link | Phone Manager Desktop | TCP 2001 |
| Client Sessions | Phone Manager Desktop | TCP 8187, 8186 | |
| Client Personal Wallboard Sessions | Phone Manager Desktop | TCP 8200, 8204 | |
| Broadcast location service | Phone Manager Desktop | UDP 8184 | |
| Phone Manager Mobile | Client Sessions | Phone Manager Mobile | TCP 8185 |
| Audio | Phone Manager Mobile | TCP 8190 | |
| SIP Audio | MiVoice Office 250 | UDP 20000-20500 | |
| SIP Proxy | MiVoice Office 250 | TCP 8196 | |
| MiVoice Office Call Recorder | MiVoice Office 250 SIP (RAC Call Recording) | MiVoice Office 250 | UDP 5060 |
| MiVoice Office 250 Audio (RAC Call Recording) | MiVoice Office 250 | UDP 12000-12100 | |
| Live Streaming | Browser Access | TCP 8201 | |
| Integration Services | Call Recorder Client and Phone Manager Desktop | TCP 8188 | |
| 6900 Handset Service | Server Connections & 6900 Handset Requests | 6900 Series Handsets |
HTTPS 8202, HTTP 8203 |
| 6900 Handset Multicast DNS | 6900 Series Handsets | UDP 5353 | |
| 6900 Handset Requests | 6900 Series Handsets | TFTP 69 | |
| 6900 Handset Directory Requests (LDAP) | 6900 Series Handsets | TCP 8205 | |
| 6900 Syslog | 6900 Series Handsets | UDP 514 | |
| Windows Time Server | Windows Time Server | UDP 123 | |
|
MiVoice Office Real-Time |
Data Link from client browser or from Amazon Fire TV application. | Browser Access and Amazon Fire TV |
TCP 8200, 8204 |
Outgoing Ports
MiVoice Office Application Suite makes outgoing connections to the ports listed in the table below. The local port used by the server when making these request will be random.
| Application | Description | Target | Port |
|---|---|---|---|
| Licensing | License update and activation requests to the licensing server. | https://service.xarios.com | HTTPS 443 |
| Phone Manager Mobile | SIP Audio | MiVoice Office 250 | UDP 20000-20500 |
| Push Notification Service | https://fcm.googleapis.com/fcm/send sb://mcs-default.servicebus.windows.net |
TCP 5228, 5229, 5230, HTTPS 443 | |
| CTI Link | CTI Link to Phone System |
MiVoice Office 250 / CT Gateway |
TCP 4000 |
| MiVoice Office Call Recorder | MiVoice Office 250 SIP (RAC Call Recording) | MiVoice Office 250 | UDP 5060 |
| MiVoice Office 250 Audio (RAC Call Recording) | MiVoice Office 250 | UDP 12000-12100 | |
| 6900 Handset Service | Outgoing post to handsets | 6900 Series Handsets | HTTP 80 |
Internal Use Ports
The following ports are used by internal services on the MiVoice Office Application. Traffic on these ports will not leave the server.
| Port/Protocol |
|---|
| TCP 8183 |
| TCP 8189 |
| TCP 8191 |
| TCP 8197 |
Phone Manager Desktop Client
The table below outlines the network connections made by Phone Manager Desktop clients.
| Description | Target/Source | Port |
|---|---|---|
| CTI Link | MiVO App Suite Server | TCP 2001 |
| Client Sessions | MiVO App Suite Server | TCP 8187*, 8186* |
| Client Personal Wallboard Sessions | MiVO App Suite Server | TCP 8200, 8204 |
| Integration Services | MiVO App Suite Server | TCP 8188* |
| Broadcast location service | MiVO App Suite Server | UDP 8184* |
| SIP Audio (Only required if using the integrated softphone client) | MiVoice Office 250 | UDP 20000-20500 |
| SIP Connection (Only required if using the integrated softphone client) | MiVoice Office 250 | TCP/UDP 5060 |
Phone Manager Mobile Client
The table below outlines the network connections made by Phone Manager Mobile clients.
| Description | Target/Source | Port |
|---|---|---|
| Client Sessions | MiVO App Suite Server | TCP 8185 |
| Audio | MiVO App Suite Server | TCP 8190 |
6900 Handsets
The table below outlines the network connections made by 6900 handsets.
| Description | Target/Source | Port |
|---|---|---|
| Configuration Server Link | MiVO App Suite Server | HTTPS 8202 HTTP 8203 |
| TFTP | MiVO App Suite Server | TFTP 69 |
| Multicast DNS | MiVO App Suite Server | UDP 5353 |
| LDAP | MiVO App Suite Server | TCP 8205 |
| Time Server | Network or Internet Time Server | UDP 123 |
| Syslog | MiVO App Suite Server | UDP 514 |
| SIP Audio | MiVoice Office 250 |
UDP 6004-6603(HX) |
| SIP Connection | MiVoice Office 250 | TCP/UDP 5060 |