MiVoice Office Application Suite - Technical Manual
Release Notes
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47972 | MIVO-1502 | Removed Office 365 Integration Update to support due to incompatibility | OTS\MCS\Phone Manager |
| 48005 | Reduced UI load on Contacts view for large sites | OTS\MCS\Phone Manager | |
| MIVO-1506 | Ozeki SIP Component Update | OTS\MCS\Phone Manager | |
| MIVO-1501 | Disable silence supression on 6900 handsets | OTS\MCS\Call Recorder | |
| MIVO-1505 | Fix for MBG Recording | OTS\MCS\Call Recorder |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47975 | Update to engineering guides for manual device setup | OTS\MCS\6900 Handset | |
| 47968 | Configuration option to limit report duration | OTS\MCS\Call Reporting | |
| 47969 | Support for multi-server configuration | OTS\MCS\Real-Time |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47952 | Additional Indexes for Agent and Chat tables | OTS\MCS\Call Reporting | |
| 47953 | Fixed Handset Service crash when NewMaintenaceTime had a value | OTS\MCS\6900 Handset | |
| 47954 | Fixed issue with Schedules Jumping Intervals | OTS\MCS\Call Reporting |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47937 | Fixes Related to Real-Time Reporting Caching Updates | OTS\MCS\Call Reporting\Real-time Call Reporting | |
| 47945 | Reduce Recording Configuration Queries | OTS\MCS\Phone Manager |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47907 | MIVO-1476 | Unable to use a network share for export | OTS\MCS\Call Reporting |
| 47930 | 6900 firmware Update (5.1.0.8017/6.1.0.178) | OTS\MCS\6900 Handset | |
| 47931 | Rename 'Password' to 'OAI Password' on PBX connection form | OTS\MCS\Application Server\Website | |
| 47929 | New Watchdog setting to disable heartbeat check | OTS\MCS\Application Server\Watchdog | |
| 47937 | Various Real-Time Reporting Caching Updates | OTS\MCS\Call Reporting\Real-time Call Reporting | |
| 47938 | Add TRANSACTION ISOLATION LEVEL to CallList Queries | OTS\MCS\Call Reporting | |
| 47935 | SIP registration failure messaging updates | OTS\MCS\Phone Manager Client | |
| 47939 | MIVO-1467 | DND time by Agent report incorrectly filtered | OTS\MCS\Call Reporting |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47611 | 6.1.0.171 69xx firmware included in the installation | OTS\MCS\6900 Handset | |
| 47609 | 48626Fix | for using TLS 1.2 for email sending | OTS\MCS\Application Server |
| 47886 | Add a new StartTime index to the _CallList table to help with report performance. | OTS\MCS\Application Server\Database | |
| 47602 | Update to status page to stop timeout on large sites. | OTS\MCS\Application Server\Website | |
| 47548 | MIVO-1361 | Fix for Call Recorder client crash | OTS\MCS\Call Recorder Client\Desktop |
| 46286 | Fix for DNIS not displaying on the Calls by DID report | OTS\MCS\Call Reporting | |
| 47203 | 47205 | Doc update for Service level settings | OTS\MCS\Call Reporting |
| 47306 | MIVO-1287 | Fix for % Call Answered real-time statistic getting out of sync | OTS\MCS\Call Reporting |
| 47177 | Added the ability to run the Personal Wallboard on a separate Real-Time service | OTS\MCS\Call Reporting\Real-time Call Reporting | |
| 47613 | MIVO-1471 | Doc update for FireTV hardware support | OTS\MCS\Documentation |
| 47551 | MIVO-1409 | Doc update - numbers starting 141 cannot be dialed from the Phone Manager client | OTS\MCS\Phone Manager Client |
| 47910 | MIVO-1477 | Fix for broken Phone Manager Personal Wallboard | OTS\MCS\Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 46317 | Multiple emergency calling updates including; tracking of BSSID by Phone Manager Desktop Softphone, addition of 933 emergency code and updated 6.1 firmware for 6900 phones. | OTS\MCS | |
| 46257 | New logging levels for 6900 phones running 6.1 firmware | OTS\MCS\6900 Handset | |
| 47302 | 47486 | Update to only send emergency call notifications to Phone Managers associated with MiVO 250 admin phones. | OTS\MCS\Application Server |
| 47213 | MIVO-1284 | Documentation update to outline when reporting services need to be restarted. | OTS\MCS\Call Reporting\Historic Call Reporting |
| 47325 | Certificate renewal documentation updates. | OTS\MCS\Documentation | |
| 47343 | Multiple support ticket documentation updates. | OTS\MCS\Documentation | |
| 47193 | SQL Server Updated to 2019 on new installations. | OTS\MCS\Installer | |
| 47319 | Fix for configuring Dynamics 365 integration. | OTS\MCS\Phone Manager Client | |
| 47199 | MIVO-1371 | Display BSSID on the About screen of Phone Manager Desktop when in Softphone mode. | OTS\MCS\Phone Manager Client |
| 47200 | .NET Framework version updated to 4.8. | OTS\MCS\Phone Manager Client | |
| 47212 | Updated E911 warnings on Phone Manager Desktop. | OTS\MCS\Phone Manager Client | |
| 47156 | #46867 | Dynamics 365 plugin updates to handle the EOL of the regional discovery servers. | OTS\MCS\Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47972 | Removed Office 365 Integration Update to support due to incompatibility | OTS\MCS\Phone Manager | |
| 48005 | Reduced UI load on Contacts view for large sites | OTS\MCS\Phone Manager |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47975 | Update to engineering guides for manual device setup | OTS\MCS\6900 Handset | |
| 47968 | Configuration option to limit report duration | OTS\MCS\Call Reporting | |
| 47969 | Support for multi-server configuration | OTS\MCS\Real-Time |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47952 | Additional Indexes for Agent and Chat tables | OTS\MCS\Call Reporting | |
| 47953 | Fixed Handset Service crash when NewMaintenaceTime had a value | OTS\MCS\6900 Handset | |
| 47954 | Fixed issue with Schedules Jumping Intervals | OTS\MCS\Call Reporting |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47937 | Fixes Related to Real-Time Reporting Caching Updates | OTS\MCS\Call Reporting\Real-time Call Reporting | |
| 47945 | Reduce Recording Configuration Queries | OTS\MCS\Phone Manager |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47907 | MIVO-1476 | Unable to use a network share for export | OTS\MCS\Call Reporting |
| 47930 | 6900 firmware Update (5.1.0.8017/5.1.1.8014) | OTS\MCS\6900 Handset | |
| 47931 | Rename 'Password' to 'OAI Password' on PBX connection form | OTS\MCS\Application Server\Website | |
| 47929 | New Watchdog setting to disable heartbeat check | OTS\MCS\Application Server\Watchdog | |
| 47937 | Various Real-Time Reporting Caching Updates | OTS\MCS\Call Reporting\Real-time Call Reporting | |
| 47938 | Add TRANSACTION ISOLATION LEVEL to CallList Queries | OTS\MCS\Call Reporting | |
| 47935 | SIP registration failure messaging updates | OTS\MCS\Phone Manager Client | |
| 47939 | MIVO-1467 | DND time by Agent report incorrectly filtered | OTS\MCS\Call Reporting |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47919 | 5.1.0.8017 firmware now included in the installation. | OTS\MCS\6900 Handset | |
| 47609 | 48626 | Fix for using TLS 1.2 for email sending | OTS\MCS\Application Server |
| 47886 | Add a new StartTime index to the _CallList table to help with report performance. | OTS\MCS\Application Server\Database | |
| 47602 | Update to status page to stop timeout on large sites. | OTS\MCS\Application Server\Website | |
| 47548 | MIVO-1361 | Fix for Call Recorder client crash | OTS\MCS\Call Recorder Client\Desktop |
| 46286 | Fix for DNIS not displaying on the Calls by DID report | OTS\MCS\Call Reporting | |
| 47203 | 47205 | Doc update for Service level settings | OTS\MCS\Call Reporting |
| 47306 | MIVO-1287 | Fix for % Call Answered real-time statistic getting out of sync | OTS\MCS\Call Reporting |
| 47177 | Added the ability to run the Personal Wallboard on a separate Real-Time service | OTS\MCS\Call Reporting\Real-time Call Reporting | |
| 47613 | MIVO-1471 | Doc update for FireTV hardware support | OTS\MCS\Documentation |
| 47551 | MIVO-1409 | Doc update - numbers starting 141 cannot be dialed from the Phone Manager client | OTS\MCS\Phone Manager Client |
| 47910 | MIVO-1477 | Fix for broken Phone Manager Personal Wallboard | OTS\MCS\Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 47552 | MIVO-1418 | Fix issue with losing parties in a conference when it is clearing down. | OTS\MCS\Phone Manager Client |
| 47160 | #46797 | Fix for no Setup button on new 6900 phones | OTS\MCS\6900 Handset |
| 47312 | Fixed un-awaited call to AddUserConnection possibly causing some tile registration requests to fail as unauthorised. | OTS\MCS\Call Reporting | |
| 47321 | Upgraded SignalR to latest version. Fixes connection dropping in newer versions of Chrome. | OTS\MCS\Call Reporting | |
| 47332 | Clearing out unused tiles on disconnection from Real-Time | OTS\MCS\Call Reporting | |
| 47311 | MIVO-1364 | Removed Internal In/Out Fields from the Call Performance Reports | OTS\MCS\Call Reporting |
| 47128 | MIVO-1211 | Fix for status difference in PM Desktop on Citrix | OTS\MCS\Phone Manager Client |
| 46332 | #4595 | Netsuite Plugin Update to latest release | OTS\MCS\Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 46312 | Firmware update to support 6930L and LT 5.1.0.SP7 HF3 (5.1.0.7042) | 6900 Handset | |
| 47122 | Fix for Deflect on DEE calls | 6900 Handset | |
| 46302 | #45611 | Fix issue with updating very large list of nodes | Application Server\Website |
| 47126 | MIVO-1210 | Fix issue with Call Recorder Client and Microsoft Teams running slowly | Call Recorder Client |
| 46241 | #44994 | Fix issue if 0 length packet received | Call Recording |
| 46304 | MIVO-1186 | Fix for issue if you manage to get a Contact Entry with a Null Phone number | Phone Manager Client |
| 46316 | Fix intermittent issue showing IVR details | Phone Manager Client | |
| 46330 | MIVO-1214, #46331 | Fix softphone missing Caller ID on reverse transfer | Phone Manager Client |
| 47124 | MIVO-1241 | Fix softphone loses caller ID after Park\Park retrieve | Phone Manager Client |
| 47128 | MIVO-1211 | Fix for status difference in PM Desktop on Citrix | Phone Manager Client |
| 46329 | Improve NAT autodetection when IPv6 addresses used | Phone Manager Client\SIP Phone |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 46236 | #44930 | Fix to default VM/MNR when no mailbox match found | 6900 Handset |
| 46240 | Copy CESID information from Base to SIP Hot Desk when someone logs in | 6900 Handset | |
| 46277 | Update to 69xx 5.1.0.SP7 (5.1.0.7030) Firmware | 6900 Handset | |
| 46278 | Update to 6970 5.1.1.SP7 (5.1.1.7031) Firmware | 6900 Handset | |
| 46248 | MIVO-1169 | Warning may need to use FQDN for client location for iOS clients | Application Server |
| 46259 | Fix for Tagging with IVR | Application Server | |
| 46275 | Fix for Call Routing DB search failing in internal directories | Application Server\Call Routing | |
| 46243 | #45115 | SIP Endpoint recording fix for change of SDP IP Address | Call Recording\Methods\SIP Endpoint |
| 46242 | #45063 | Fix to scenario that would stop realtime service | Call Reporting\Real-time Call Reporting |
| 46230 | Add Night Mode Support to Phone Manager | Phone Manager Client | |
| 46237 | Allow switching back to held part of announced transfer on softphone | Phone Manager Client | |
| 46279 | #45343 | Fix for softphone Answer button in some remote device scenarios | Phone Manager Client |
| 46288 | Stop Mobile and Desktop using the same softphone | Phone Manager Client | |
| 46289 | Allow Clear call when calling voicemail | Phone Manager Client | |
| 46301 | Stop Post Answer DTMF if call fails | Phone Manager Client | |
| 46249 | MIVO-1168 | Fix for PM Desktop Softphone transfer to voicemail | Phone Manager Client\SIP Phone |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 46178 | #44512 | Fix for Push/Pull on Phone Manager Client | Phone Manager Client |
| 46205 | Zendesk Plugin update for Call History | Phone Manager Client\Plugins | |
| 46194 | Add support for Hubspot Plugin | Phone Manager Client\Plugins | |
| 46120 |
Phone Manager Outbound updates: New Search Parameters, Edit Existing Record, Multi-Record Update, Display Call-back time, Disposition of new records |
Phone Manager Outbound |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 46077 | New full screen Emergency Call Alarm screen | 6900 Handset | |
| 46083 | Updated 69xx Firmware 5.1 SP6 (5.1.0.6044) | 6900 Handset | |
| 46084 | Updated 6970 Firmware 5.1 SP6 (5.1.1.6043) | 6900 Handset | |
| 46097 | MIVO-1065 | Update to ACD End Wrap softkey to allow users to toggle themselves into wrap up manually from the free state | 6900 Handset |
| 46103 | #43952 | Disable 'SIP Refer-To With Replaces' if running PBX versions older than 6.3 SP5 | 6900 Handset |
| 46138 | New Group Missed Calls softkey to provide access to see missed calls for specific hunt groups on the system | 6900 Handset | |
| 46161 | Fixed issue with speed dial names not showing on the 6900 pickup screen | 6900 Handset | |
| 46157 | Add option to disable images on remote 69xx phones | 6900 Handset\Handset Service | |
| 46159 | Added RTP Symmetric Port configuration option for 6900 phones | 6900 Handset\Handset Service | |
| 46164 | Updated 6900 5.1 SP6 Language Pack files | 6900 Handset\Handset Service | |
| 46102 | #44035 | Fixed adding Off Node devices in some scenarios | Application Server |
| 46132 | #44214 | Fix Salesforce Make Call Tagging | Application Server |
| 46190 | #44547 | Fix Auto Answer answering intercom call made via Agent HotDesking | Application Server |
| 46134 | #44266 | Updates to support Salesforce Lightning integration on Phone Manager Desktop Softphone | Phone Manager Client |
| 46146 | #44325 | Change Transfer to Voicemail mechanism | Phone Manager Client |
| 46100 | #44025 | Add OutgoingCLI to Macro Properties | Phone Manager Client\API |
| 46099 | #44026 | Fix for Clear Call on Toaster in French | Phone Manager Client\Interface |
| 46081 | Fix issue with Account Code on Inbound call disposition | Phone Manager Outbound | |
| 46105 | Fixed issue with being able to updated a moved record via the Phone Manager Outbound website | Phone Manager Outbound |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 46071 | Fix allow remote forward on offline devices | 6900 Handset | |
| 46052 | Improve config updates for remote 6900 phones | 6900 Handset\Handset Service | |
| 46049 | Hide 6900 and Hotdesk devices from Phone Manager Mobile device selection | Application Server | |
| 46072 | MIVO-1048 | Fix issue that could cause Windows Avatar to be assigned to Phone Manager user with no image | Application Server |
| 46074 | #43875 | Fixed issue where SQL error could prevent call history logging | Application Server |
| 46058 | Dashboard alert if encryption password is wrong | Application Server\Website | |
| 46057 | Update RTP port numbers in the Manual | Documentation | |
| 46062 | MIVO-1047 | Document note on Exclude Missed Hunt Group Calls From Call History | Documentation |
| 46039 | #43675 | Fixed Phone Manager Outbound CampaignManagerUserStatusChangeResults_Error | Phone Manager Client\PM Outbound Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 46022 | Added option for Auto Logout of Agent ID when Hot Desking Out | 6900 Handset | |
| 45986 | #43379 | Allow Silent Monitor of Secondary Devices | 6900 Handset\Handset Service |
| 46012 | #43521 | Fix scenario that could cause Park/Pickup to start failing | 6900 Handset\Handset Service |
| 46036 | MIVO-1026 | Fix issue with Phone DND clearing after PBX DND causing delivery to busy phone | 6900 Handset\Handset Service |
| 46002 | Security update of System.Net.Http | Application Server\Website | |
| 45993 | #43419 | Fix scheduler startup where last run schedule was over 1 week ago | Call Reporting |
| 46003 | MIVO-970 | Headset option not shown if connected after starting client | Phone Manager Client |
| 46004 | MIVO-994 | Fix delay typing characters in chat | Phone Manager Client |
| 46015 | MIVO-1023 | Fix issue retrieving another users voicemail | Phone Manager Client |
| 46016 | Remote FWD Macro option added | Phone Manager Client | |
| 46021 | Increase Phone Manager NAT settings for keep alive to 60 seconds | Phone Manager Client | |
| 46031 | Add command line option to Override Extension Mapping | Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 45339 | DND Sync on 6900 now working for Hotdesk Users as well as Standard Users | 6900 Handset | |
| 45959 | #43256 | Fix Page Zone User choice softkey | 6900 Handset |
| 45973 | Fixed issue with Group Voicemail key in some scenarios | 6900 Handset | |
| 45984 | Update 6970 FW to 5.1.1SP5 HF1 (5.1.1.5038) | 6900 Handset | |
| 45969 | #42877 | Fix issue with Chat connection timeout on Mobile Client | Application Server |
| 45795 | #43161 | Fix trunk to trunk filter on Calls by DDI report | Call Reporting\Historic Call Reporting |
| 45967 | #43288 | Fix DND time calculation when multiple DND options used | Call Reporting\Historic Call Reporting |
| 45968 | Personal Wallboard stats now work with Meet-Me Conference calls | Call Reporting\Real-time Call Reporting | |
| 45789 | #43076 | Added option to configure how much chat history is included for performance reasons | Phone Manager Client |
| 45997 | Use Windows Avatar if Phone Manager does not have one | Phone Manager Client | |
| 45970 | MIVO-980 | Fix Desktop Softphone should provide local ringing on outbound if there is no audio from remote end | Phone Manager Client\SIP Phone |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 45746 | Xfer to Voicemail Key should Send to Voicemail if call is ringing | 6900 Handset | |
| 45776 | Add different ringtone support for different types of calls (requires PBX 6.3.SP5) | 6900 Handset | |
| 45782 | MIVO-951 | Prevent Park to a device in DND | 6900 Handset |
| 45784 | Handset Firmware updated to 5.1 SP5 (5.1.0.5046) | 6900 Handset | |
| 45785 | 6970 Firmware updated to 5.1 SP5 (5.1.1.5037) | 6900 Handset | |
| 45790 | #43195 | CLI change button does not allow some valid characters | 6900 Handset\Website |
| 45744 | #42896 | Remove Ascii control characters from device data on import from PBX | Application Server\Website |
| 45780 | #43086 | Document requirement to check recorded devices if you change a device type on the PBX | Call Recording |
| 45793 | #43164 | Fixed issue with OutDEE report column | Call Reporting\Historic Call Reporting |
| 45765 | Fix issue where external data connector could cause high CPU load | Call Reporting\Real-time Call Reporting | |
| 45794 | #43206 | Add CLI filtering option to Dashboard Trunk List | Call Reporting\Real-time Call Reporting |
| 45773 | Fix scenario that could cause Toaster to not appear on Desktop Softphone | Phone Manager Client | |
| 45787 | MIVO-955 | Added Call Direction Field to Phone Manager Client | Phone Manager Client |
| 45767 | Add support for Salesforce Lightning Connector | Phone Manager Client\Plugins |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 45760 | Fix for hotdesking failing in certain scenarios | 6900 Handset | |
| 45753 | Workaround for PBX stuck call issue | Application Server | |
| 45749 | Add Blind Transfer Option on Toaster | Phone Manager Client | |
| 45754 | Fix issue with Phone Manager Desktop softphone setting re-register delay | Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 44807 | Fix for Make Call API command | Application Server | |
| 45548 | Update to enable Park Timer with Park commands (requires PBX 6.3 SP5) | Application Server | |
| 45557 | MIVO-897 | Fix for Unreturned Lost Calls report showing No CLI when it has one | Call Reporting\Historic Call Reporting |
| 45569 | #42742 | Allow schedule to have some report with different filters | Call Reporting\Historic Call Reporting |
| 45555 | MIVO-908 | Fix for Phone Manager Desktop not displaying forwarding status after restart | Phone Manager Client |
| 45556 | MIVO-909 | Fix for Toaster showing internal name on an external call | Phone Manager Client |
| 45559 | #42376 | Fix for Phone Manager not controlling lines on 6900 phone if re-labeled | Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 45343 | Corrected Screen Saver Speed dial grammar error | 6900 Handset | |
| 45340 | Include 5.1.0 SP4 (5.1.0.4040) Firmware | 6900 Handset\Handset Service | |
| 45361 | Add support for 6970 IP Conference Phone | 6900 Handset\Handset Service | |
| 45380 | Include 5.1.1 SP4 (5.1.1.4030) Firmware for 6970 | 6900 Handset\Handset Service | |
| 45386 | Fixed issue with Call Routing on All Calls | Application Server\Call Routing | |
| 45376 | Have a flag to treat call not answered on last segment as Lost | Call Reporting\Historic Call Reporting | |
| 45039 | #41599 | Fix Phone Manager Desktop scenario when you can't transfer another call | Phone Manager Client |
| 45356 | #42330 | Fix for some types of HG calls not showing in Call History | Phone Manager Client |
| 45542 | MIVO-902 | Allow a stuck Toaster to be cleared by clicking on Answer Button | Phone Manager Client |
| 45543 | MIVO-905 | Fix issue with multi stat tile cycle speed resetting | Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 45284 | Correct Override Dial Plan | 6900 Handset | |
| 45306 | Fix for issue upgrading Keymaps with System Speed Dial User Choice option | 6900 Handset | |
| 45325 | Change Group Mailbox voicemail indicator to slow flash | 6900 Handset | |
| 45298 | Fix for Phone Manager Desktop now "sip refer-to with replaces" config value set | 6900 Handset\Handset Service | |
| 45120 | Fix for New Dialer Call event not working with Macros | Application Server | |
| 45309 | Call Routing - New Dynamic queued length option | Application Server | |
| 45314 | #42191 | Fix Reports staying in queued status | Call Reporting\Historic Call Reporting |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 44547 | MIVO-724 | Implemented Camp-On for 6900 in UCD Groups | 6900 Handset |
| 44663 | #41300 | Fix to issue of Agent Login if OAI reports the hunt group as initializing | 6900 Handset |
| 44671 | Allow Disabling of Conference/Xfer Live Dial as an option for improved Transfer | 6900 Handset | |
| 44682 | Added Transfer Immediate Softkey | 6900 Handset | |
| 44687 | Added Call Hold Reminder to default config for 69xx Phones (Requires 5.1 SP3 firmware) | 6900 Handset | |
| 44712 | Added new 6900 handset configuration option 'Mute DTMF Playback' | 6900 Handset | |
| 45075 | MIVO-815 | Fix Alarm 150 incorrectly showing on 6900 phones | 6900 Handset |
| 45085 | MIVO-817 | Warning when Handoff/Pull fails (due to device assigned to more than one user) | 6900 Handset |
| 45105 | New User Guide Screen Savers on 6900 | 6900 Handset | |
| 45109 | Allow a per handset Disable Context BLF | 6900 Handset | |
| 44802 | Added toaster notifications for 6900 when making a call to a busy extension. | 6900 Handset | |
| 44812 | Added 'Auto Resync Days' and 'Auto Resync Max Delay' options to the 6900 Configuration profiles. | 6900 Handset | |
| 44815 | Added 'Collapsed Softkey Screen Offset Bottom' and 'Collapsed Softkey Screen Offset Top' to 6900 Configuration Profiles | 6900 Handset | |
| 44828 | Book a Station Message when the Voicemail button is pressed while on a call | 6900 Handset | |
| 44830 | MIVO-780 | Allow selection of System Speed Dials from multiple nodes | 6900 Handset |
| 45062 | Option to remove Station Message option in BLF context menu | 6900 Handset | |
| 44723 | Fix not updating Phone Directory when adding a new user | 6900 Handset | |
| 44728 | Added BLF Context Menu - see documentation for the multiple functions this provides | 6900 Handset | |
| 44736 | Updated default keymap keys | 6900 Handset | |
| 44744 | Log issue config setting changed to match behavior change in 5.1 SP3 Phone Firmware | 6900 Handset | |
| 44762 | Added Station Message Softkey | 6900 Handset | |
| 44766 | #41499 | Add DB option to sync local DND with PBX DND (default off) | 6900 Handset |
| 45281 | Pop User Guide Message up if Someone Dials Pickup Code twice | 6900 Handset | |
| 45284 | Correct Override Dial Plan | 6900 Handset | |
| 44710 | Stopped disabling LLDP by default | 6900 Handset\Handset Service | |
| 44845 | Included 6900 Handset Firmware 5.1 SP3 (5.1.3069) | 6900 Handset\Handset Service | |
| 45047 | XML & SIP logging option now includes LINEMGR | 6900 Handset\Handset Service | |
| 44851 | Fix for editing Keymaps with Speed dial/Feature Code keys | 6900 Handset\Website | |
| 45286 | Fix possible PBX flooding race condition at startup | Application Server | |
| 45064 | Allow MCS to be NTP Server and set this as 'Time Server 3' on local phones | Application Server | |
| 45074 | Open NTP port on AppServer | Application Server | |
| 45099 | MIVO-828 | MIVO-828 Handle PBX Station Monitor callID issue | Application Server |
| 44693 | Fix missing call history item on DEE which rings main extension only and then next step is voicemail | Application Server\WCF | |
| 44407 | #40598 | Added warning if customer attempts to use values of '<' or '</' td in passwords on the website | Application Server\Website |
| 45095 | MIVO-826 | Fixed issue with slow keymap editing multiple System Speed Dial softkeys | Application Server\Website |
| 45111 | #41912 | Fix Agent Auto Logout Schedule with US Dates | Application Server\Website |
| 44794 | #40908 | Fixed Call Recording playback in IE11 | Call Recording |
| 45076 | Improved snapshot on node up and added alert for missing monitor | Call Recording | |
| 42927 | MIVO-405 | Fixed RAC recording trying to record Paging | Call Recording\Methods\Record-A-Call |
| 44215 | Added the ability to exclude statistics outside certain times on the wallboard/reports with Time of Day based filters | Call Reporting | |
| 44481 | Added more granularity to Ring Duration Filters | Call Reporting | |
| 44634 | MIVO-704 | Fix Calls Handled Stat was including external DEE calls to mobiles | Call Reporting |
| 44653 | Add filter options for Transferred From/To | Call Reporting | |
| 44714 | Fix Calls Reports not showing DDI/DID if they route to a Phantom first | Call Reporting | |
| 44469 | Added Calls by Start Time (Hunt Group Segmented report) | Call Reporting\Historic Call Reporting | |
| 44713 | MIVO-751 | Corrected fields on Non Segmented Call list to remove Username and include First/Last/Answered | Call Reporting\Historic Call Reporting |
| 44453 | Allow 5 Views on a Wallboard License (so you can switch between 5 views on a single user, not 5 instances on a one user license) | Call Reporting\Real-time Call Reporting | |
| 44479 | Provide option to Clone a Wallboard View to another user | Call Reporting\Real-time Call Reporting | |
| 44833 | #41564 | Hunt Group Filter now only Filters for Hunt Groups Agents are logged into on Real-time | Call Reporting\Real-time Call Reporting |
| 45110 | Allow %figure edit on % Circular Gauge stats | Call Reporting\Real-time Call Reporting | |
| 44662 | 6900 enhanced logs now moved to allhandsets sub folder | Documentation | |
| 44678 | Updated documentation on TLS1.2 pre-reqs | Documentation | |
| 44711 | Added 69xx Power Requirements to Documentation | Documentation | |
| 44732 | Add Information on Algo SIP Paging to the Documentation | Documentation | |
| 44797 | Due to the listed functionality limitations and Microsoft's focus being on other browsers, support for IE in Application Suite is being deprecated going forward | Documentation | |
| 44563 | pre-reqs updated to include Wireshark with npcap | Installer | |
| 44666 | Pre-reqs updated to include SQL Server 2014 sp3 | Installer | |
| 44725 | pre-reqs updated to install Azure Data Studio 1.12 | Installer | |
| 44435 | Add Hunt Group Name to Context Menu in Phone Manager Client | Phone Manager Client | |
| 44677 | Added Force TLS 1.2 Option in Phone Manager Client | Phone Manager Client | |
| 44692 | Fix Phone Manager unable to transfer to a busy hunt group | Phone Manager Client | |
| 44740 | Fixed issue with not showing missed calls in some scenarios in 5.2.11 | Phone Manager Client | |
| 44749 | #41505 | Fixed issue with Phone Manager Client Audio device resetting to default when new device is found | Phone Manager Client |
| 45039 | #41599 | Fix Phone Manager Desktop scenario when you can't transfer another call | Phone Manager Client |
| 44568 | #41199 | Added Option to override client log location | Phone Manager Client\Interface |
| 44724 | MIVO-700 | Added Transferred From and Transferred From Name to the Banner Fields | Phone Manager Client\SIP Phone |
| 44644 | MIVO-732 | Fixed issue with Phone Manager Outbound Call Blending and continuous station monitor | Phone Manager Outbound |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 44635 | #41311 | Fix for Dialing Voicemail when on another node | 6900 Handset |
| 44598 | Forced hotdesk out did not clear call history | 6900 Handset\Handset Service | |
| 44520 | #41049 | Fixed issue with not being able to use * in a speed dial soft key | 6900 Handset\Website |
| 44167 | Fixed Refused call shows as answered | Application Server | |
| 44458 | #40872 | Fix no missed call in call history when system call forward | Application Server |
| 44665 | Performance improvement for Call History updates | Application Server\WCF | |
| 44632 | SIP Endpoint recording improved housekeeping for ghost calls | Call Recording | |
| 44609 | Added Longest Waiting including Internal Calls stats | Call Reporting | |
| 44253 | Agent Grid not updating to remove Hunt Groups user no longer in | Call Reporting\Real-time Call Reporting | |
| 44591 | MIVO-728 | Fixed issue with <= and >= working opposite way on real-time tile | Call Reporting\Real-time Call Reporting |
| 44595 | #41251 | Fixed json issue that could leave Ghost call on Wallboard under heavy load | Call Reporting\Real-time Call Reporting |
| 44602 | #41260 | Fix issue with Emailing Real-time tile alarm | Call Reporting\Real-time Call Reporting |
| 44631 | #41355 | Fix issue changing sort order on Dashboard | Call Reporting\Real-time Call Reporting |
| 44650 | #41274 | Fix CRA included in Ring Time in some call scenarios | Call Reporting\Real-time Call Reporting |
| 44679 | Performance Improvements to Real-time Service | Call Reporting\Real-time Call Reporting | |
| 44657 | MIVO-709 | Added missing "Calls By User" template from "Trunk to Trunk, Conference Calls & Dynamic Extension Express" page of the documentation | Documentation |
| 42746 | Added additional fields to the hunt group DSS item in Large Icon View | Phone Manager Client | |
| 44447 | #40753 | Fix Right Click on DSS when Team Leader | Phone Manager Client |
| 44468 | DFR018556 | Update Chat Grouping | Phone Manager Client |
| 44596 | #41276 | Fix softphone VM retrieval not sending passcode | Phone Manager Client\SIP Phone |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 44569 | #40832 | Fixed issue with 6900 dial plan preventing users from accessing trunks directly | 6900 Handset |
| 44586 | Fixed issue with large number of BLF updates when extensions is in DND | 6900 Handset | |
| 44577 | Fixed threading issue in 6900 handset service with large number of handsets | 6900 Handset\Handset Service | |
| 44597 | OAI Reconnection Fix | Application Server | |
| 44587 | #41153 | Fixed recording issue when transfer events are received from the PBX in an incorrect order | Call Recording |
| 44612 | #41321 | Fixed issue with calls not recording when PBX IP address matches part of handset IP address | Call Recording |
| 43852 | #39944 | Fixed Longest Call (Ring Time) could reset in wrong scenario | Call Reporting\Real-time Call Reporting |
| 44551 | Fix for auto close setting on DBs | DB Archiving |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 44531 | Dial Plan optimizations for sites with complex numbering plans | 6900 Handset | |
| 44540 | Change to Retrieve Voicemail via MNR when no messages in associated mailbox | 6900 Handset | |
| 44567 | Add 5.1.0.2051 (5.1 SP2 HF2) Handset FW to build | 6900 Handset | |
| 44509 | Change to Dial by CTI instead of DTMF to speed up dialing | 6900 Handset\Handset Service | |
| 44510 | #41017 | Improved performance of 6900 Handset service for large sites | 6900 Handset\Handset Service |
| 44533 | Improved speed of stopping Handset Service | 6900 Handset\Handset Service | |
| 44544 | #41104 | Added alert on having a blank Client Location | 6900 Handset\Handset Service |
| 44546 | #40833 | Fixed US formatting redial issue on quick redial | 6900 Handset\Handset Service |
| 44511 | #40691 | Fixed Call Recording issue with SIP Endpoint after local 6900 conference | Call Recording |
| 44525 | #40945, MIVO-708 | Fixed Call Recording issue with SIP Endpoint on 6900 with very short answered call | Call Recording |
| 44550 | #41153 | Fixed Call Recording issue with IP Endpoint if using Conf Key to put Conference on Hold | Call Recording |
| 44452 | #40842 | Updated documentation for SNAT on MBG | Documentation |
| 44538 | #41071 | Updated documentation on Phone Manager Feature comparison | Documentation |
| 44541 | Updated documentation on Firewall Port usage | Documentation | |
| 44557 | #40450 | Document restricted call history to two months to prevent potential crash in WCF service. | Documentation |
| 44442 | Fixed race condition that could cause no call history at startup | Phone Manager Client | |
| 44454 | #40766 | Fixed issue with Search and Dial crash | Phone Manager Client |
| 44528 | #41060 | Fixed Phone Manager Outbound issue with CRM screen popping | Phone Manager Client\Plugins |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 44049 | Added warning if users attempt to upload a CMYK image to a 6900 handset | 6900 Handset | |
| 44169 | #40126 | Fix for 6900 cannot Park call if a second call rings in | 6900 Handset |
| 44174 | Provide Alert if Remote Forward Softkey Fails | 6900 Handset | |
| 44198 | Fixed issue with 6900 Record-A-Call key not functioning | 6900 Handset | |
| 44199 | MIVO-610 | Fixed issue with ACD Login button logging into all hunt groups when only one group selected | 6900 Handset |
| 44218 | Added the number of calls queuing to the Hunt Group DSS toolbar button | 6900 Handset | |
| 44243 | Set correct Forward Softkey status if more than one configured | 6900 Handset | |
| 44179 | MIVO-506 | Fixed dial plan issue with 5 digit feature codes | 6900 Handset\Handset Service |
| 44180 | #40229 | Fixed issue with Night Mode button not functioning correctly when sent to all nodes. | 6900 Handset\Handset Service |
| 43884 | Set certificate friendly name on import | Application Server | |
| 44170 | MIVO-578 | Maximum log file size now capped at 30MB | Application Server |
| 44197 | Removed 'Reboot Server Daily' option from Watchdog configuration and forced to off. | Application Server | |
| 44207 | #40450 | Restricted call history to two months to prevent potential crash in WCF service. | Application Server\WCF |
| 44201 | Prevented SIP/RTP IP address from being saved with a blank line resulting in the recording service failing to record. | Application Server\Website | |
| 44225 | Updated devices for mobile client table to remove 'unknown' entries. | Application Server\Website | |
| 44237 | MIVO-646 | Fixed issue with website not loading if url set to 'http(s)://' without a hostname | Application Server\Website |
| 44175 | #40252 | Fixed issue with DND Time By Agent not appearing correctly in the Agent Status Report | Call Reporting\Historic Call Reporting |
| 42932 | Updated CPN substitution documentation to show support for 69xx handsets | Documentation | |
| 44173 | Documentation updates. | Documentation | |
| 44203 | MIVO-619 | Added documentation for 'Clear Directory Contents' button | Documentation |
| 44166 | #40219 | Fixed issue with chat messages displaying "There was a problem retrieving the conversation" on sites with a large number of archive databases | Phone Manager Client |
| 44211 | MIVO-621 | Additional logging to track issues with Phone Manager answer button being grayed out | Phone Manager Client |
| 44415 | #40620 | Updated ZoHo CRM plugin | Phone Manager Client\Plugins |
| 43165 | #39758 | Fixed issues around disconnecting and reconnecting USB headsets | Phone Manager Client\SIP Phone |
| 44178 | MIVO-591 | Prevented user from performing multiple silent monitors with the SIP softphone against the same extension | Phone Manager Client\SIP Phone |
| 44186 | MIVO-598 | Fixed potential client crash | Phone Manager Client\SIP Phone |
| 44189 | #40370 | Fixed error 'Guid should contain 32 digits with 4 dashes' in Phone Manager Outbound when navigating to the second page of exports | Phone Manager Outbound\Website |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 43694 | Fix issue where cancelling 6900 dialog could leave phone stuck until Handset service restart | 6900 Handset | |
| 43861 | Updated Handset Firmware to latest 5.1 SP2 | 6900 Handset | |
| 43872 | MIVO-549 | Fixed issue where you could get unlicensed handset after firmware upgrade | 6900 Handset |
| 43875 | MIVO-233 | Prevent Hold on a SIP Silent Monitor call | 6900 Handset |
| 44060 | Fixed issue with new device import and ability to select for SIP Hot Desking | Application Server | |
| 43850 | MIVO-527 | Copyright Year updated in EULAs | Application Server |
| 43689 | MIVO-541,#39974 | Fixed SIP endpoint recording scenario for parked calls | Call Recording |
| 43848 | MIVO-572,#40005 | Fixed SIP endpoint recording of remote phones through MBG | Call Recording |
| 43241 | MIVO-462 | Hide not relevant in-built filters in Filter drop down lists | Call Reporting |
| 42958 | MIVO-420 | Calls using 'send to voicemail' softkey now not showing as missed calls | Phone Manager Client |
| 43682 | #39834 | Fixed issue with call banner not showing in certain scenarios | Phone Manager Client\Interface |
| 42867 | Fix set a specific callback in record search fails after 12th of Month | Phone Manager Outbound |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 42535 | Allow 6900 phone to Silent Monitor, Barge and Steal from another device | 6900 Handset | |
| 43244 | Added 'Reboot All' option to 6900 handsets page, on upgrade you will be prompted to reboot all phones if a new firmware is available | 6900 Handset | |
| 43676 | Added 5.1 SP1 HF3 (5.1.0.1043) Handset Firmware to Build | 6900 Handset | |
| 43266 | Added new 'Ethernet Port Mirroring' 69xx configuration option | 6900 Handset\Handset Service | |
| 43249 | Added right click 'Edit' option to 6900 phones grid. | 6900 Handset\Website | |
| 43297 | User BLF labels now update based on changes to the AD/PBX username and cannot be manually edited | 6900 Handset\Website | |
| 43283 | Fixed issue with enter key causing issues on 6900 keymap. | 6900 Handset\Website | |
| 43686 | #39986 | Prevented multiple PBX imports from running simultaneously | Application Server |
| 43008 | #39752 | Improved speed of retrieving chat conversations. | Application Server |
| 43011 | Fixed potential memory leak in the SIPProxy service | Application Server\Service | |
| 43238 | Fix for some notifications not being acted upon if iOS Mobile App was in the background | Application Server\WCF | |
| 43307 | Added shortcut to FireTV Link page from TV/Tablet applications configuration page | Application Server\Website | |
| 43293 | #39955 | Fixed issue that would prevent Mitel DECT phones being recorded with SIP extension side recording | Call Recording\Methods\SIP Endpoint |
| 43254 | #39842 | Fixed issue with Custom Dates and offset from UTC adjustment of the Time | Call Reporting |
| 43272 | Added Syslog port to Firewall exception on installation | Documentation | |
| 43005 | MIVO-433 | Updated Documentation on how to change storage location of recordings | Documentation |
| 43282 | Documentation updates. | Documentation | |
| 42988 | Updated Azure Data Studio to 1.5.1 | Installer | |
| 43273 | Removed MCS admin tool shortcut from desktop | Installer | |
| 43281 | MIVO-420 | Updated documentation around missed calls in call history | Phone Manager Client |
| 43242 | #39879 | Improved speed of searching in Phone Manager. | Phone Manager Client |
| 43207 | Added support for Kuando Busylight https://www.busylight.com | Phone Manager Client | |
| 42200 | Added option for Chat Notification on Desktop client to come to the foreground on alert | Phone Manager Client | |
| 43284 | Fixed issue with chat windows slowness/potential crash | Phone Manager Client | |
| 41102 | #38151 | Updated ZoHo CRM plugin | Phone Manager Client\Plugins |
| 42845 | MIVO-384 | Fixed issue with Desktop Softphone not getting CallerID on pickup from Park | Phone Manager Client\SIP Phone |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 42111 | Add ability for 6900 to access an LDAP directory | 6900 Handset | |
| 42139 | User based call history now on 6900 phones | 6900 Handset | |
| 42498 | #39646 | Fixed ability to use BLF keys with Transfer to Voicemail softkey | 6900 Handset |
| 42776 | Disabled 69xx built-in DND and Call Forward functionality to reduce confusion with XML softkeys | 6900 Handset | |
| 29183 | Server based Contact Directories can now be accessed from 6900 phones along with a user's personal Phone Manager contacts | 6900 Handset | |
| 42987 | Reduced number of SIP Notify messages sent to the PBX | 6900 Handset | |
| 40777 | #37934/#38047 | Fixed issue when redialing a number that begins with the same digit as the outside line | 6900 Handset\Handset Service |
| 42857 | Added SiteID and Name to Dashboard alert emails | Application Server | |
| 43002 | Added alert if _PD command fails | Application Server | |
| 43010 | Fixed potential crash in SIP Proxy service | Application Server\Service | |
| 42793 | #39319/#39356 | Improved error handling and retries on connection to push notification services. Reduced severity of message. | Application Server\WCF |
| 43183 | Allow configuration of whether Hunt Group missed calls are shown | Application Server\Website | |
| 43169 | Added notes to the filter creation wizard for field support on real-time tiles | Call Reporting | |
| 42815 | Added error message when attempting to delete a report category that still contains reports | Call Reporting\Historic Call Reporting | |
| 43214 | Fixed issue with case sensitivity when searching for call history items | Phone Manager Client\Interface | |
| 42938 | #39592 | Fixed intermittent issue with displaying/removing Business Units in Phone Manager Desktop | Phone Manager Client\Interface |
| 42931 | MIVO-357 | Fixed intermittent toaster issue in Phone Manager Desktop Softphone Client | Phone Manager Client\SIP Phone |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 42824 | #39359 | Fix for Park Keys stop working due to slow response from CT Gateway | 6900 Handset |
| 42843 | Fixed Remote Forward key not showing lit even though there is a forward on it | 6900 Handset | |
| 42854 | #39431 | Fixed issue where 6900 handsets would not connect if MCS server operating system was renamed. Local handsets will now be rebooted after the server is restarted. Offline handsets will need to be programmed manually. | 6900 Handset |
| 42928 | DTP-40884 | Workaround issue with loss of audio on 6900 handsets when a PBX alarm was presented to the extension whilst on a call | 6900 Handset |
| 42951 | 6900 Remote Forward key is now restricted to administrator phones. | 6900 Handset | |
| 42952 | Restrict Remote FWD key to Admin Phones | 6900 Handset | |
| 41573 | Improved speed of editing 6900 keymaps | 6900 Handset\Website | |
| 42907 | MIVO-435 | Fixed changing Forward key from 'User Choice' to 'Immediate' does not allow input | 6900 Handset\Website |
| 42961 | Fixed issue with missed call history with more than 2 DEE extensions ringing | Application Server | |
| 42728 | Fixed issue with 6900 handset alarm images being uploaded to a users folder | Application Server\WCF | |
| 42734 | MIVO-200 | Added note to mirror port configuration page to disable IPv4/v6 on the network interface | Application Server\Website |
| 42940 | Fixed issue with 6900 ACD Toggle not logging into specified hunt groups. | Application Server\Website | |
| 42820 | #39351 | Fixed issue with call being incorrectly deleted when 'Exclude Internal Calls' was disabled and a call was delivered directly to a hunt group via a DDI | Call Recording\Methods\IP Extension |
| 42915 | Removed Transferred From field from Trunk to Trunk report template | Call Reporting\Historic Call Reporting | |
| 41027 | Fixed issue with ensuring Tiles did not have same foreground and background color | Call Reporting\Real-time Call Reporting | |
| 42547 | 6900 tile alarm device picker now filtered to 6900 devices only | Call Reporting\Real-time Call Reporting | |
| 42851 | Updated Report Samples Document for recent reporting changes | Documentation | |
| 42908 | MIVO-413 | Updated help manual for config of remote phones | Documentation |
| 42913 | MIVO-411 | Fixed unable to continuously Station Monitor with Phone Manager | Phone Manager Client |
| 42914 | MIVO-410 | Fixed when user only has an agent ID, incorrect status is displayed | Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 42803 | #39336 | Fixed issue if re-numbering Voicemail App | 6900 Handset |
| 42752 | #39227 | Fixed issue when non-numeric entries present in the devices table | 6900 Handset\Handset Service |
| 42768 | #39268 | Fixed issue with contact matching on calls to extension lists | Application Server |
| 42782 | No longer upgrade Campaign Manager DB on install if not in use. If you later enable PM Outbound a server restart is required. | Application Server | |
| 42786 | Improved support for running real-time and reporting services on a separate server (support only) | Application Server | |
| 42812 | Fixed issue where voicemail applications that were renumbered would display the original number when searching in MCS | Application Server | |
| 42796 | #39307/#39323 | Fixed display issue on certificates page in certain circumstances when using a CA certificate | Application Server\WCF |
| 42801 | Restored 'View Certificate' option on SSL Certificates page | Application Server\Website | |
| 22554 | Added new report 'Line Usage by Half Hour and Day' | Call Reporting\Historic Call Reporting | |
| 42737 | Added ability to cancel a report whilst running | Call Reporting\Historic Call Reporting | |
| 42795 | Fixed issue when attempting to save reports into a category with a numeric value for the name | Call Reporting\Historic Call Reporting | |
| 42476 | Reports are now cached on the website until re-run | Call Reporting\Historic Call Reporting | |
| 42478 | Added ability to create new filters whilst authoring reports. | Call Reporting\Historic Call Reporting | |
| 42479 | Reports can now be queued to run | Call Reporting\Historic Call Reporting | |
| 42541 | #39074 | Fixed issue with call 'stuck' on dashboard due to call being diverted back to an overflow whilst already in the same overflow | Call Reporting\Real-time Call Reporting |
| 39958 | Added speed control to multi-stat cycle tile. | Call Reporting\Real-time Call Reporting | |
| 42063 | Changed display of statistics to two significant figures | Call Reporting\Real-time Call Reporting | |
| 42799 | MIVO-374 | Added documentation for remove call function on dashboard | Documentation |
| 42811 | Documentation updates | Documentation | |
| 42787 | #39302 | Watchdog service startup type changed to 'Automatic (Delayed Start)' | Watchdog |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 42142 | Added new 6900 Softkey for ad-hoc Record-A-Call recording | 6900 Handset | |
| 42159 | On 6940 show FWD destination on second line | 6900 Handset | |
| 42160 | System Speed Dial key on 6940 now shows number on the second line. | 6900 Handset | |
| 42187 | Feature Code changes are now dynamically passed to 6900 phones | 6900 Handset | |
| 42494 | #39080 | Fixed dial plan issue where feature codes/outgoing line clashed with extensions after renumbering | 6900 Handset |
| 42554 | Fixed call pickup failure on secondary extension | 6900 Handset | |
| 42555 | Added second line information on 6940 handsets to Forward, Remote Forward and Speed Dial softkey | 6900 Handset | |
| 42406 | Improved handling on extension BLF where the extension description is in the formation lastname, firstname | 6900 Handset\Handset Service | |
| 42482 | Added Paging zone IP and port column to the page zone grid | 6900 Handset\Website | |
| 42445 | Send Call Answered notifications to Android phones | Application Server | |
| 42467 | #39053 | Fixed not reading ExtensionProgrammingPassword for each node | Application Server |
| 42398 | Call Routing now has 'distribute to busy hunt group' option | Application Server\Call Routing | |
| 42484 | Added 'Server Side API Key' setting in configuration | Application Server\Website | |
| 42489 | Network Shares configuration item secured by 'Reporting Settings' or 'Server' security profile setting | Application Server\Website | |
| 42533 | Fixed issue where labels for customer statistics on the ticker were not persisted to the database | Call Reporting\Real-time Call Reporting | |
| 42415 | MN00692552 | Documented that IPv4/v6 should be disabled on the mirror port. | Documentation |
| 42419 | Phone Manager call history no longer displays missed hunt group calls. | Phone Manager Client | |
| 42422 | #39025 | Fixed issue with call time columns not incrementing. | Phone Manager Client |
| 42466 | MN00692812 | Fixed intermittent issue with Phone Manager Recorder Integration | Phone Manager Client |
| 42199 | Fixed issue with chat user panel expanding if a large message was received | Phone Manager Client | |
| 42201 | Added shortcut of Shift+Enter to create a new line in chat | Phone Manager Client | |
| 34344 | Added new option to use 6900 SIP hot desk device as a Phone Manager Softphone extension | Phone Manager Client | |
| 42504 | MIVO-337 | Fixed issue where business units were visible in the search results. Adding these as favorites would result in the content of the business unit being added but not removable | Phone Manager Client |
| 40618 | Removed add/remove chat participant from users in group chat who do not have chat enabled in their client profile | Phone Manager Client\Interface | |
| 42220 | #38940 | Added new valid number entry of 'North American Number (No 900/970/976)' to Phone Manager Outbound | Phone Manager Outbound\Database |
| 40729 | Fixed issue with Export to Excel option being grayed out after selecting a Call List General report in Phone Manager Outbound | Phone Manager Outbound\Website | |
| 41424 | Added alert if watchdog fails to start a service 11 times | Watchdog |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 41810 | MN00691466 | Added new Remote Forward softkey. | 6900 Handset |
| 42154 | #38901,#38922 | Performance improvements to 6900 handset service to support very large sites. | 6900 Handset |
| 42158 | Added * to supported SIP password characters for 6900 handsets | 6900 Handset | |
| 42032 | MN00691661 | Fix Australian Dial Plan issue dialing external numbers | Application Server |
| 42041 | MN00691776 | Fixed delays in updating Business Unit changes | Application Server |
| 42182 | Fixed Real-time service high resource use, caused by External data connector | Call Reporting\Real-time Call Reporting | |
| 42209 | Documentation updates. | Documentation | |
| 42173 | Fixed potential client crash on loss of network connectivity | Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 42119 | Defaulted SIP Auto Answer to False in 6900 default config (Bluetooth Mobile Link and Handsfree Intercom together can have issues on fw 5.1.0.227) | 6900 Handset |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 42092 | #38822 | Fix issue with compressing dial plan when using certain US dialing codes | 6900 Handset |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 42033 | 6900 5.1 GA Firmware 5.1.0.227 added to installation | 6900 Handset |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 41286 | 6900 5.1 GA Candidate Firmware 5.1.0.224 added to installation | 6900 Handset | |
| 41455 | MN00691023 | Fixed Speed Dial key user choice being limited to first 30 speed dials | 6900 Handset |
| 41489 | Give Dial Tone on a 69xx when a Trunk or Trunk Group is dialed | 6900 Handset | |
| 41784 | MN00691347 | Add Ringing and Hold icons to User BLF on 6940 | 6900 Handset |
| 41785 | Stop allowing you to assign a non SIP ext to to a 69xx phone in phone setup screen | 6900 Handset | |
| 41799 | MN00691433 | Add a 'Do Not Override' option to firmware version list for version testing | 6900 Handset |
| 41870 | Fixed issue when # symbol used in SIP passwords | 6900 Handset | |
| 41793 | Added dashboard alert if third party TFTP service is running on the MCS service | 6900 Handset\Handset Service | |
| 41742 | Added alert if Handset TFTP service cannot be started due to port conflict with another TFTP server on the same machine | 6900 Handset\Handset Service | |
| 41815 | Minor UI updates | 6900 Handset\Website | |
| 41572 | Fix Lost calls not being calculated when a call is passed through a CRA | Application Server | |
| 41094 | #38146 | Fixed potential memory leak in CTI Service | Application Server\Service |
| 41282 | #38260 | Prevent PBX import from converting device descriptions to title-case | Application Server\WCF |
| 41777 | Fixed issue where connecting directly to a PBX for OAI would result in no IP address in the nodes field | Application Server\WCF | |
| 41464 | MN00690960 | Update Add DID/DID box button label | Application Server\Website |
| 41769 | Renamed 'Treat Device as Not Having Rung' to 'Do not segment on this device' | Application Server\Website | |
| 41482 | Fix for Record-A-Call leaving recording in progress on a device in certain scenario preventing future calls being recorded | Call Recording\Methods\Record-A-Call | |
| 41754 | Alert on first RAC device added that you need to allow RTP through the firewall | Call Recording\Website | |
| 41426 | Real-time values now group according to filer applied | Call Reporting | |
| 41857 | Add 'Short Calls' filter option for Historic Reports | Call Reporting | |
| 40832 | Removed non applicable fields from Call Summary Report | Call Reporting\Historic Call Reporting | |
| 41471 | Improvements to filtering by Huntgroup on Real-time stats | Call Reporting\Real-time Call Reporting | |
| 41283 | Fix transferred call to Hunt Group do not count in ring/wait times | Call Reporting\Real-time Call Reporting | |
| 41567 | Fix Multiple CRA's in the call flow causes 'calls waiting' not to increase | Call Reporting\Real-time Call Reporting | |
| 41847 | Added new Hunt Group grid to real-time dashboard (requires ACD Reporting licenses) | Call Reporting\Real-time Call Reporting | |
| 41805 | Add right click option on Grids to remove 'Ghost' calls | Call Reporting\Real-time Call Reporting | |
| 41800 | Switch Focus to Ringing Line now disabled in default config so it does not interrupt actions on the active call | Documentation | |
| 41837 | Added support for Windows Server 2019 | Documentation | |
| 41569 | MN00691196 | Update the Docs around the limit of 1000 rows for exporting a report without scheduling | Documentation |
| 41829 | Now including Azure Data Studio for SQL management (instead of SSOS or SSMS) | Installer | |
| 41795 | Fixed Phone Manager Desktop incorrectly not allowing Station Monitor of 69xx device if on 53xx device | Phone Manager Client | |
| 41738 | Prevented user from trying to dock multiple toolbars to a single location which could result in a client crash | Phone Manager Client | |
| 41776 | MN00691288 | Fixed delay in searching for contacts in Phone Manager Desktop | Phone Manager Client |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 41416 | Set SIP registration period to 20 minutes | 6900 Handset | |
| 41432 | MN00690957 | Documented the correct timer for Call Park on 6900 handsets | 6900 Handset |
| 41448 | On Upgrade Handset firmware will default to latest version included in the release | 6900 Handset | |
| 41450 | Added 'Auto Resync Mode' and 'Auto Resync Time' to the default 6900 configuration | 6900 Handset | |
| 41459 | Improvements to mixed length dial plans | 6900 Handset | |
| 41477 | 6900 dial plan now dynamically updates in response to PBX configuration changes | 6900 Handset | |
| 41496 | MN00691120 | Allow selection of custom ringtones in Ringtone Configuration option | 6900 Handset |
| 41513 | Warning on Dashboard if you have a 6900 invalid character in a SIP device password on the PBX | 6900 Handset | |
| 41539 | Certain Softkeys no longer allow edit in Keymaps as description is updated from DB Programming | 6900 Handset | |
| 41545 | Alert on Dashboard if no Encryption Password set | 6900 Handset | |
| 41570 | Added Trunk Number to Trunk BLF Description | 6900 Handset | |
| 41575 | Switch Focus to Ringing Line now disabled in default config so it does not interrupt actions on the active call | 6900 Handset\Handset Service | |
| 41576 | Changed default call protection mode to 'Notify via Toaster' (clean installations only) | 6900 Handset\Handset Service | |
| 41577 | Change to not dismiss 6900 dialogues on incoming calls for Transfer to VM, Hot desk Cancel and Account Code Selection | 6900 Handset\Handset Service | |
| 41497 | #38563 | Added protection for invalid dial plans in 6900 config | 6900 Handset\Handset Service |
| 41440 | MN00690962 | Fixed issue with Agent Auto Logout not logging you out of multiple hunt groups. | Application Server |
| 41485 | Renumbering a page zone on the PBX will now update it dynamically in the MCS server | Application Server | |
| 41486 | Deleting page zones from the PBX will now remove them from the MCS server | Application Server | |
| 41487 | Fixed issue dialing page zones when Live Dial is enabled | Application Server | |
| 41433 | Fixed issue where changes to Auto Agent Logout schedule could revert when editing | Application Server\Website | |
| 41499 | Improve Dial Plan validation to prevent incorrect configurations | Application Server\Website | |
| 41538 | Allow editing of User Avatars in AppSuite Website User Details Edit Form | Application Server\Website | |
| 41457 | Fix for playback of archive call when long passwords are used | Call Recording | |
| 41564 | #38590 | Fixed issue with single day report filter | Call Reporting |
| 41561 | #38568 | Fixed issue where Calls In Progress tile initially shows a call in progress and then does not | Call Reporting\Real-time Call Reporting |
| 41467 | Added firewall exception for mDNS service | Installer | |
| 41480 | MN00690920 | Fixed conference issue from Phone Manager Desktop Softphone when the feature code has been changed from 5 | Phone Manager Client |
| 41429 | MN00690918 | Fixed potential client crash when querying network interfaces | Phone Manager Client |
| 41451 | #38504 | Documentation updates on Client Notification Option | Phone Manager Client |
| 41122 | #38100 | Fixed issue where any 473x extension has +1 in front on call history | Phone Manager Client\Interface |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 39879 | Added ability to send Real Time alarms to 6900 handsets | 6900 Handset | |
| 40046 | Added option to select Page Zone on button press on 6900 handset | 6900 Handset | |
| 40847 | Added 'Ring Intercom always' toggle softkey | 6900 Handset | |
| 41103 | Added new 6900 restricted config setting 'sip use basic codecs: 1' to prevent packet fragmentation affecting call recording | 6900 Handset | |
| 41105 | Documentation updates | 6900 Handset | |
| 40636 | Added ability to cope with 6900 firmware test builds that have 'invalid' build numbers | 6900 Handset\Handset Service | |
| 41042 | Fixed issue where server IP address change would not update the entry in the _servers table | Application Server | |
| 41107 | #38321 |
Fixed issue with PBX node values being reset in the database |
Application Server |
| 41080 | Updated minimum PBX for 6900 to 6.3 SP2 | Application Server | |
| 41030 | #37979 | Fixed issue with Standard license being used by service potentially resulting in Phone Manager clients being unable to connect | Application Server\WCF |
| 40757 | MN00689640 | Fixed issue where SMTP details could potentially be reset to blank | Application Server\WCF |
| 40800 | Added server side support for iOS Call Kit ready for future Phone Manager Mobile client | Application Server\WCF | |
| 40665 | Added routine to clean up temporary upload folder. | Application Server\Website | |
| 40354 | MN00688747 | Fixed call recording packet fragmentation issue | Call Recording |
| 40826 | MN00689891 | Fixed issue saving filters containing a wildcard | Call Reporting\Historic Call Reporting |
| 41073 | Removed 'Calls Refused' field from Call Performance by Day report template | Call Reporting\Historic Call Reporting | |
| 40266 | Fixed issue with potential incorrect agent state on agent grid | Call Reporting\Real-time Call Reporting | |
| 40694 | Added 'Current Time Offline' alarm to agent grid | Call Reporting\Real-time Call Reporting | |
| 40727 | Documentation update for Max Ring Time stat to explain it is not affected by the 'Reset Call Timers when a call rings this group' flag | Call Reporting\Real-time Call Reporting | |
| 40867 | Default Holiday presence profile now sets DND to 'On Holiday' (new installations only) | Phone Manager Client | |
| 41028 | Fixed potential issue where changing the ringing the device in Phone Manager would crash the application | Phone Manager Client | |
| 39569 | Added ability for Team Leaders to set a users presence profile from Phone Manager DSS | Phone Manager Client | |
| 41068 | #37850/#38091 | Fixed issue with Hot Keys not being created for new users | Phone Manager Client |
| 41076 | #38110 | Fixed issue with chat notification audio | Phone Manager Client |
| 41087 | Added new client filters to control results returned when searching the directories. | Phone Manager Client | |
| 41098 | Phone Manager Client localization improvements | Phone Manager Client | |
| 41112 | Added missing client localization | Phone Manager Client | |
| 40601 | Added meaningful error when user attempts to download a version of Phone Manager that has not been uploaded to the server | Phone Manager Client\Installer |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 40632 | MN00689294 | Performance improvements to 6900 handsets | 6900 Handset |
| 40791 | Added configuration option to disable missed call indicator | 6900 Handset | |
| 40810 | Added mDNS support for enhanced 6900 handset configuration | 6900 Handset | |
| 40858 | Improvements to Online/Offline status in 6900 Phones page | 6900 Handset | |
| 40864 | Added 5.0.0.2041 firmware to installer | 6900 Handset | |
| 40739 | Fixed issue with 6900 voicemail button dialing incorrect node | 6900 Handset\Handset Service | |
| 40759 | #37884 | Fixed issue transferring a call to voice mail with Phone Manager Mobile | Application Server |
| 40758 | MN00689641 | User Auto-Creation 'Rename users when devices change' flag now disabled when changing to a mode that does not support it | Application Server\Website |
| 40787 | MN00689757 | Fixed issue with mobile application dialing into newly created CRA devices rather than voicemail | Call Recording |
| 40862 | Removed ability to select multiple mirror ports | Call Recording | |
| 40816 | #37969 | Fixed call recording issue | Call Recording |
| 40825 | MN00689890 | Fixed issue with calls through CRA devices inflating 'calls in' field to extensions | Call Reporting\Historic Call Reporting |
| 40821 | MN00689889 | Improved real-time documentation regarding calls stats that contain internal calls | Call Reporting\Real-time Call Reporting |
| 40755 | Fixed issue with real-time stats no longer updating when multiple sessions connect to the same dashboard and one session is closed | Call Reporting\Real-time Call Reporting | |
| 40745 | Fixed issue with high CPU usage of the real-time service | Call Reporting\Real-time Call Reporting | |
| 39878 | Added Email Alarms to real time dashboards | Call Reporting\Real-time Call Reporting | |
| 40613 | MN00689359 | Fixed issue with recalls to hunt group incorrectly incrementing calls waiting tile | Call Reporting\Real-time Call Reporting |
| 40730 | MN00689578 | 6900 DHCP Documentation Updates | Documentation |
| 40782 | MN00689712 | 6900 handset engineering guideline updates | Documentation |
| 40843 | MN00689425 | Added documentation for Calls By User template | Documentation |
| 40870 | #37792 | Added new client configuration to support forcing TLS to 1.2. To enable set <_securityProtocolType> to 3072 in the usersettings.xml. Requires NET 4.6 on the client and server and TLS 1.2 to be enabled at an OS level. | Phone Manager Client |
| 40754 | MN00689508 | Fixed potential crash in Phone Manager desktop | Phone Manager Client |
| 38887 | Fixed potential issue with Chat Messages not loading. | Phone Manager Client | |
| 40693 | #37849 | Fixed issue with docked toolbar overlapping main application | Phone Manager Client |
| 40742 | #37864 | Fixed issue with Agent Specific Callbacks | Phone Manager Outbound |
| 40762 | #37914 | Fixed issue with 'No-Answer Offset for Mobiles' not adding to 'No Answer' timer | Phone Manager Outbound |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 40364 | Fixed issue where changing hot desk PIN forced logout but did not remove forward from base extension | 6900 Handset | |
| 40249 | Added Handsfree On/Off button | 6900 Handset | |
| 39909 | Performance Improvements for BLF and Park keys | 6900 Handset | |
| 40604 | Added support for 5.1 6900 firmware | 6900 Handset | |
| 39877 | Added new 'Secondary Extension' softkey | 6900 Handset | |
| 40631 | Fixed issue where it was not possible to reboot an unassigned local handset from the website | 6900 Handset | |
| 40629 | Syslog files for unassigned handsets will now be stored in the appropriate handset folder | 6900 Handset | |
| 40420 | Improved support for 6900 to PBX paging | 6900 Handset | |
| 40307 | Added new 'Group Mailbox' softkey that supports displaying the number of waiting voicemails | 6900 Handset | |
| 40391 | MN00689327 | Fixed issue with PKM not receiving keymaps on remote handsets until service restart | 6900 Handset |
| 40434 | Prevented remote mis-configured 6900 handsets from flooding the MBG with requests. | 6900 Handset | |
| 40302 | Added 'Transfer to Voicemail' softkey | 6900 Handset | |
| 40322 | Updated minimum support PBX to 6.3 SP1 when using 6900 handsets | 6900 Handset | |
| 40349 | Added 'https auth whitelist period' to 6900 configuration options | 6900 Handset | |
| 40264 | 6900 handset configuration files and crash dumps will now be uploaded to the MCS server for devices with diagnostics enabled | 6900 Handset\Handset Service | |
| 40041 | MN00688563 | Added new 'DEE Push/Pull' Softkey | 6900 Handset\Handset Service |
| 40271 | Added support for administrators to edit users 6900 keymaps from the website | 6900 Handset\Website | |
| 40395 | Fixed issue with blank extension field on about screen | Application Server | |
| 40270 | Pressing enter on the 6900 handset search box no longer opens the edit form | Application Server | |
| 40231 | Added node and CT Gateway version information to heart beat data for Product Support | Application Server | |
| 40389 | Button performance improvements | Application Server | |
| 40386 | Fixed issue with external data 'refresh interval' not saving correctly | Application Server | |
| 40403 | MN00688614 | Improved Documentation on Real-Time Reporting Stats and Segmentation | Application Server |
| 40383 | Added link to detailed online release notes | Application Server | |
| 40283 | Changed 'Default Call Waiting Tone Period' to 5 seconds | Application Server | |
| 40323 | Minor UI improvements | Application Server\Website | |
| 40378 | MN00689041,MN00689164 | Fixed issue with recording when calls presented to all ring group | Call Recording |
| 39532 | Added new Persistent Exclusion option. | Call Recording | |
| 39956 | Added support for SSL when streaming in-progress calls | Call Recording | |
| 26042 | MN00663768 #32791 | Fixed issue with incorrect extension assigned to recording when call made to an extension list. | Call Recording\Methods\IP Extension |
| 39217 | Added functionality to delete call recordings (additional license required) | Call Recording\Website | |
| 40366 | Created new templates for Lost Calls, Trunk to Trunk Calls and Invalid Dialed Numbers that contain hard-coded filters (the installer will only upgrade reports that have not been modified by a user) | Call Reporting | |
| 40261 | Added secondary sorting to real-time grids | Call Reporting\Real-time Call Reporting | |
| 40247 | Agents logged into offline extensions now show as grey on the ACD Agent grid with a status of Offline | Call Reporting\Real-time Call Reporting | |
| 40347 | Fixed potential issue with agents showing incorrect state on the grid | Call Reporting\Real-time Call Reporting | |
| 40402 | Real-time dashboard call control context menu now updates when call status changes | Call Reporting\Real-time Call Reporting | |
| 39970 | Fixed issue with ACD agent first login time | Call Reporting\Real-time Call Reporting | |
| 40623 | MN00689370 | Fixed issue with Call Ringing Stat during announcement message | Call Reporting\Real-time Call Reporting |
| 40388 | Added support for clearing inbound ringing calls on the Real-Time Call Grids (SIP trunks only) | Call Reporting\Real-time Call Reporting | |
| 40297 | Fixed issue with inconsistency between number of agents on grid vs tile | Call Reporting\Real-time Call Reporting | |
| 40005 | Added 'Pickup Call' and 'Send To' call control menu on the Trunk and Call grids | Call Reporting\Real-time Call Reporting | |
| 40612 | MN00689357 | Fixed issue with Longest Wait Stat increasing after call answered | Call Reporting\Real-time Call Reporting |
| 40241 | MN00688645 | Fixed incorrect documentation for Group Messaging | Documentation |
| 40352 | Documentation updates | Documentation | |
| 39957 | Added port 8204 (Personal Wallboard connection) to the Windows Firewall rules on install | Installer | |
| 38962 | Added auto-update mechanism to Phone Manager Desktop | Installer | |
| 40363 | Updated SQL Operation Studio to June Release | Installer | |
| 40316 | #37646 | Forced app support plugins to use TLS 1.2 | Phone Manager Client\Plugins |
| 40439 | #37703 | Fixed issue with XCS integration not working correctly with Zoho CRM plugin | Phone Manager Client\Plugins |
| 40034 | Fixed spelling mistake in Dynamics CRM plugin | Phone Manager Client\Plugins | |
| 39630 | Fixed issue retrieving ad-hoc conferences when using Phone Manager Desktop as a SIP Phone | Phone Manager Client\SIP Phone | |
| 40028 | #37538 | Fixed potential issue with wrap up when using blending and ACD sync is enabled | Phone Manager Outbound |
| 35772 | #35894 | Fixed issue with false 'No calls have been logged in the database...' alert | Watchdog |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 40057 | Fixed Park Key status when multiple calls queuing | 6900 Handset | |
| 39937 | #37360 | Fixed issue with 6900 handsets on servers with multiple network adaptors | 6900 Handset\Handset Service |
| 40024 | #37526 | Fixed issue with change CLI prefixing digits with a 1 | Application Server |
| 40055 | Fixed issue when attempting to change MBG address | Application Server\Website |
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 38938 | Added option to Automatically Provision devices on the Mitel Border Gateway | 6900 Handset | |
| 37009 | Added ability to see the effective result of the combined keymaps on a handset | 6900 Handset | |
| 39333 | MN00686898 | Improved responsiveness of Trunk BLF buttons | 6900 Handset |
| 36471 | Added validation to the handset forward key | 6900 Handset | |
| 37433 | Added new Call Protection 6900 Handset configuration setting. If a softkey form is open when a call rings a handset this setting controls whether the form is closed to display the call screen or whether the user is notified of the call via a toaster | 6900 Handset | |
| 39245 | Add new HTTP option on port 8203 for internal 6900 to speed up response | 6900 Handset | |
| 36882 | Deleting a handset from the 6900 Phones page will now release the license without a restart | 6900 Handset | |
| 38537 | Added call forward from the base extension when a user hot desks in to a 6900 handset | 6900 Handset | |
| 39808 | MN00687961 | Adjust keymap validation to allow 2 digit extensions | 6900 Handset |
| 37160 | Added voicemail count to extension/user BLF | 6900 Handset | |
| 39798 | #37349 | Improved Park key behavior (also requires PBX 6.3 SP1) | 6900 Handset |
| 38673 | 'Show message in chat notification' has been removed from Client Profiles and is now an 6900 Configuration Item | 6900 Handset | |
| 39186 | Disabled 6900 presence profile buttons for non-presence profile users. | 6900 Handset | |
| 39295 | Fixed issue with redial from Call History on 6900 in NA | 6900 Handset | |
| 39819 | Updated included 6900 firmware to 5.0 SP2 | 6900 Handset | |
| 39321 | Added 6900 handset image refresh timeout to default configuration profile | 6900 Handset | |
| 39264 | Default on mask SIP passwords in 6900 logs | 6900 Handset\Database | |
| 39737 | MN00687723 | fix Handset service crash due to invalid characters | 6900 Handset\Handset Service |
| 39339 | MN00686819 | Fixed issue with firmware upload timeout incorrect message | 6900 Handset\Website |
| 38698 | MN00685636 | Fixed issue with missing validation on Group/Park Pickup keys on 6900 handset keymap page. | 6900 Handset\Website |
| 38727 | MN00685769 | Fixed overwriting progress bar on screen saver upload with long filenames | 6900 Handset\Website |
| 35616 | Added option to display 6900 keys based on call state | 6900 Handset\Website | |
| 39665 | Fixed tooltip on ACD status button to reflect correct behavior | 6900 Handset\Website | |
| 39491 | #37221 | Fixed issue with connection failure due to timeout requesting settings | Application Server |
| 38647 | Documented 65536 row limit when exporting reports to Excel | Application Server | |
| 39603 | MN00687258 | Changed behavior of 'Hide call information for this user from other users' to not hide extension numbers. | Application Server |
| 37001 | Added Last Agent Lookup functionality to Call Routing | Application Server | |
| 39142 | #37030 | Fixed possible upgrade issue preventing clients from connecting | Application Server |
| 39363 | MN00686956 | Fix to cope with long SIP passwords (note 6900 only supports up to 20 chars) | Application Server |
| 39473 | Documentation Updates | Application Server | |
| 39785 | Add DHCP Config Option Override to 69xx config | Application Server | |
| 34391 | MN00660931 | Allow image query from Active Directory | Application Server |
| 39183 | MN00686592 | Fixed AU Dial plan incorrectly adding national toll in Australia | Application Server |
| 39552 | Correct US NetSuite Documentation | Application Server | |
| 38728 | MN00685703 | Fixed issue with 500 error when using Officelink in Phone Manager Mobile App | Application Server |
| 39664 | Allow installation of a certificate for the website and real-time service | Application Server | |
| 39427 | Updated help info for Watchdog settings | Application Server | |
| 39428 | Added Archiving of Alerts over 90 days old | Application Server\Database | |
| 39419 | MN00687027 | Updated documentation for SIP voicemail to advise entering password to stop unauthorized access | Application Server\Documentation |
| 38884 | Added a 'latest' link to the Mobile Client Documentation https://edocs.mitelcommunicationservice.com/pmmlatest/#Overview_Mobile.html | Application Server\Documentation | |
| 39259 | Updated training with new HTTP option | Application Server\Documentation | |
| 39799 | Doc Update DND Times (%) page describes service level stats instead of DND times. | Application Server\Documentation | |
| 37169 | Added ability to upload Phone Manager clients to the MCS website for deployment | Application Server\Installer | |
| 39299 | Port 8203 added to Firewall exceptions on Installation/upgrade | Application Server\Installer | |
| 37173 | Minor UI updates | Application Server\Installer | |
| 38960 | Phone Manager DSS icon now remains blue when in DND and on a call | Application Server\Installer | |
| 39423 | MN00687067 | Fixed issue loading client contacts in some situations | Application Server\WCF |
| 36614 | Limited length of configuration profiles to 50 characters | Application Server\Website | |
| 39777 | Added robots.txt file to website to stop being indexed by search engines | Application Server\Website | |
| 39128 | MN00686440 | Removed ability to manually add PBX devices other than DIDs | Application Server\Website |
| 34394 | Added option to centrally configure toolbar docking | Application Server\Website | |
| 21364 | New invite email for desktop client installation | Application Server\Website | |
| 39327 | Updated iOS device model list for Mobile client screen | Application Server\Website | |
| 36957 | Added Agent Help button to toolbars | Application Server\Website | |
| 39783 | MN00687705 | Fix to clear call SIP endpoint recording down on SIP error codes 4xx, 5xx, 6xx | Call Recording |
| 39578 | #37237 | Fix RTP recorder crashes when receives a small packet | Call Recording |
| 39110 | MN00686319 | Fixed issue with Agent free and busy showing over 100% | Call Reporting |
| 38432 | Fixed issue when cloning Service Level by Half Hour Report | Call Reporting | |
| 39708 | MN00687302 | Fixed issue with inconsistent contact details/CLI on different call segments | Call Reporting\Historic Call Reporting |
| 35684 | Updated tooltips for some of the statistics | Call Reporting\Historic Call Reporting | |
| 34384 | MN00666423 | Added ability to automatically log out agents on a schedule | Call Reporting\Intelligent Routing |
| 39632 | MN00687517 | Fixed issue with Real-time stats reset if using midnight | Call Reporting\Real-time Call Reporting |
| 35777 | MN00542273 | Fixed issue with leftover 'new button' when creating toolbars | Call Reporting\Real-time Call Reporting |
| 38957 | MN00686176 | Fixed issue with Current Time in DND incrementing incorrectly | Call Reporting\Real-time Call Reporting |
| 39255 | Added support for HTTPS connections on the realtime service | Call Reporting\Real-time Call Reporting | |
| 39739 | MN00687710 | Fixed issue with Average Answer In time. | Call Reporting\Real-time Call Reporting |
| 39619 | Allow External Data Source Refresh Interval to have a new minimum value of 15 seconds | Call Reporting\Real-time Call Reporting | |
| 36322 | Added matching System Speed Dials on Outgoing Calls | Phone Manager Client | |
| 38626 | MN00685514 | Fixed issue with call banner changing position, added additional logging to diagnose future issues. | Phone Manager Client |
| 36316 | Changed re-connection behavior of Phone Manager when temporarily disconnected from the PBX to not prompt again for extension on reconnect. | Phone Manager Client | |
| 39600 | Fixed issue with Personal Toolbars on Zoomed screens | Phone Manager Client | |
| 39417 | MN00584345 | De-duplicate Speed Dials in MultiNode environment | Phone Manager Client |
| 37445 | Added coloring to contact directory icons | Phone Manager Client | |
| 24816 | MN00626296 | Added Personal Wallboard functionality to Phone Manager client | Phone Manager Client |
| 36956 | Added Agent Help functionality for 6900 | Phone Manager Client | |
| 39326 | #37105 | Fixed issue with RetrieveCall in Macro | Phone Manager Client\API |
| 39342 | MN00686917 | Fixed issue with not being able to change DND extra text after first time | Phone Manager Client\Interface |
| 39368 | Added support for Sage CRM 7.3 | Phone Manager Client\Plugins | |
| 39821 | Fixed issue with not going back to preview mode after pause in Phone Manager Outbound | Phone Manager Outbound | |
| 39612 | Fixed potential freeze when pressing the Clear Call button in Phone Manager Outbound | Phone Manager Outbound | |
| 39539 | #37227 | Fix issue with error leaving paused state in Phone Manager Outbound | Phone Manager Outbound\Service |
5.1.9 PR1
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| 36999 | Added current dial plan to 6900 General Settings page | 6900 Handset | |
| 38723 | Added new Mitel Screensavers (fresh installations only) | 6900 Handset | |
| 38463 | #36734 | Fixed potential issue where user BLF key could lose icon/status and become non-responsive | 6900 Handset\Handset Service |
| 38681 | Set 'sip intercom allow barge in' to disabled in default 6900 handset installations (Clean installs only) | 6900 Handset\Handset Service | |
| 38478 | Improved online/offline detection for 6900 handsets | 6900 Handset\Handset Service | |
| 37184 | Fixed issue where handset could not hot desk in as it incorrectly believed a call was in progress. | 6900 Handset\Handset Service | |
| 37359 | Fixed issue where keymaps show 'unlicensed' | 6900 Handset\Handset Service | |
| 38533 | Prevented users from setting a forward with no destination on 6900 handset | 6900 Handset\Handset Service | |
| 37443 | Improved Phone Manager error when attempting to log in to a remote device with a hot desk device that does not have remote credentials set. | 6900 Handset\Handset Service | |
| 37360 | MN00684883 | Added 'XML Lock Override' set to 1 in the service configuration to allow processing of XML messages when the phone is locked | 6900 Handset\Handset Service |
| 37426 | Additional logging for handset button timing | 6900 Handset\Handset Service | |
| 38797 | MN00685954 | Fixed crashing issue with handset TFTP service when receiving requests from unknown devices. | 6900 Handset\Handset Service |
| 37226 | Fixed scenarios where keymaps would not display on handsets | 6900 Handset\Handset Service | |
| 36694 | Added 'DEE On/Off' key to 6900 keymap | 6900 Handset\Website | |
| 38698 | MN00685636 | Fixed issue with missing validation on Group/Park Pickup keys on 6900 handset keymap page. | 6900 Handset\Website |
| 38628 | Fixed issue with Last Seen status not updating on remote 6900 handsets. | 6900 Handset\Website | |
| 36541 | Added new 'Outgoing Access' key to 6900 keymap | 6900 Handset\Website | |
| 36874 | Changed default value of the 'Ringback Timeout' configuration to '300' | 6900 Handset\Website | |
| 36894 | Minor UI fixes. | 6900 Handset\Website | |
| 38586 | MN00685518-DCR | Added new website option to download current logs files from the server | Application Server |
| 37248 | Fixed issues with missed call notifications on mobile clients. | Application Server | |
| 36976 | Added support for querying SIP credentials from MiVO 250 when this functionality is present in the PBX (6.3 SP1 CTGW 5.0.63.0) | Application Server | |
| 38494 | MN00685362 | Fixed issue with DND Lock synchronization when set to prompt for DND message | Application Server |
| 38616 | SIP credentials now encrypted in the database | Application Server\Database | |
| 37237 | MN00684643 | Documentation updates. | Application Server\Documentation |
| 34139 | Fixed issue with SQL Server pre-req not loading after restart during initial installation. | Application Server\Installer | |
| 38270 | #36599 | Fixed issue with duplicate mobile (android) connections | Application Server\Licensing |
| 39173 | MN00686084 | Fixed issue generating CSR's on Windows 7 | Application Server\WCF |
| 37245 | Fixed issue with user accounts not automatically being created by new AD connections. | Application Server\WCF | |
| 38642 | Deleting the PBX now removes SIP Hot Desk user entries. | Application Server\WCF | |
| 37441 | Added warning if an administrator attempts to add a secondary extension to a user account that is already part of the DEE profile | Application Server\Website | |
| 38866 | Fixed potential issue with Call Recorder Client generating a large number of log files | Call Recorder Client | |
| 38803 | MN00685975 | Fixed call scenario issue with IP/SIP extension call recording | Call Recording |
| 37261 | MN00684740 | Fixed issue with calculation of ring time | Call Reporting\Historic Call Reporting |
| 38781 | MN00685897 | Fixed issue with missing play button on non-segmented reports | Call Reporting\Historic Call Reporting |
| 38791 | MN00685661 | Fixed issue with first rang/last rang not populating in Call List General report | Call Reporting\Historic Call Reporting |
| 38443 | Fixed issue creating a new tile on a full screen dashboard | Call Reporting\Real-time Call Reporting | |
| 38942 | Fixed issue where call waiting tile dropped to 0 when a call was answered by a hunt group announcement | Call Reporting\Real-time Call Reporting | |
| 36409 | MN00685659 | Changed real-time grids to segmented model to support fields such as Calls Refused/Calls Lost on a device basis | Call Reporting\Real-time Call Reporting |
| 38968 | Fixed issue filtering by hunt group on a trunk grid | Call Reporting\Real-time Call Reporting | |
| 25346 | Added drop down menus to device entry section in filters. | Call Reporting\Real-time Call Reporting | |
| 36244 | Fixed issue with tiles overlapping ticker when moving | Call Reporting\Real-time Call Reporting | |
| 38943 | MN00686130 | Fixed issue where agent grid would only show logged in agents when filtered to a hunt group with agents in any status | Call Reporting\Real-time Call Reporting |
| 38634 | Fixed issue where calls could get stuck on dashboards if the device was renumbered on the PBX. | Call Reporting\Real-time Call Reporting | |
| 36241 | Prevented upload of bitmap files to the wallboard/dashboard | Call Reporting\Real-time Call Reporting | |
| 36347 | Renaming the account code field in custom tags now correctly reflects on grids | Call Reporting\Real-time Call Reporting | |
| 39174 | Fixed issue with DND on Lock not removing DND status/potential client crash. | Phone Manager Client | |
| 35754 | #35857 | Fixed potential issue with clients showing incorrect presence status at start up | Phone Manager Client |
| 37371 | Fixed missing text on Highlight and Dial right click menu | Phone Manager Client\Interface | |
| 37374 | Removed 'Send to Voicemail' from toaster when on a hunt group call | Phone Manager Client\Interface |
5.1.8 GA
| ID | Defect ID | Release Notes | Area Path |
|---|---|---|---|
| MN006683635 | Reduce the image size in the online help of the recording quick reference guide | ||
| MN00682141 | Inconsistency in dialing busy users | ||
| MN00681582 | Remove the column 'End Event' as it refers to 250 docs that aren't available | ||
| MN00678890 | RAC recording not working using MCS v5 SB license | ||
| MN00677140 | Inbound Call Summary needs to have consistent data | ||
| MN00676825 | station monitor tool tip references 'MiVoice Office 5000' | ||
| MN00675314 | Update the Netsuite integration doc |