MiVoice Office Application Suite - Technical Manual
Shared Reports
Call Analytics > Historical Reporting > Shared Reports

A shared report is visible to all users on the system that have access to reports. Shared reports can be run, edited and deleted by any user on the system. Shared reports are also the only type of report that can be added to a schedule.

Creating a Shared Report

Shared reports can be created directly from the Shared Reports section of the website or can be created by sharing an existing personal report.

To share an existing personal report, press the more icon (  ) next to the report and select 'Share' from the menu. A form will appear prompting for the following information:

Pressing the 'Copy Report' button will then accept this information and create the shared report. The shared report is effectively a copy of the existing report, the original will still be visible under 'My Reports' and any changes to the new report made by other users will not affect the original.

Shared reports have their own category structure which is system wide, any new category created in shared reports will be visible to all users.

 

Filters & Scheduling

Shared reports can be run directly on the website in the same way personal reports can. When running the shared reports in this way, personal or shared filters can be applied to the report.

Only shared reports can be added to a schedule to be run on a regular basis. When running a shared report through a schedule, only shared filters can be applied to it.