This section outlines the steps involved in getting Phone Manager Mobile installed on one of the supported Android devices.
Installation Requirements
End-users will need to have the following information in their possession before they start the mobile client installation:
- Their username and password for accessing MCS. This may be their Domain user account (in format DOMAIN\username) or an MCS username and password.
- A valid network on their device, Ideally they will be on the same network as the MCS Server.
- The IP address / Hostname of the MCS server. If the user is installing this remotely i.e. not connected to the corporate LAN then they will need the external IP Address / DNS name that has been configured for the remote Phone Manager Mobile connections.
Installation Steps
The following steps need to be followed to successfully complete a Phone Manager Mobile installation on an Android device:
- Locate and install the Mitel Phone Manager Mobile application from the Play Store on the Android device. The application is free at the point of installation to the end-user. The application logo is shown below:
- Launch the application.
- The end-user license agreement will be displayed, this must be accepted before continuing.
- The user will then be presented with the 'Get Started' screen. The server connection details (IP address / hostname) and the user's username and password need to be entered at this point.
- Press the 'Connect' button to complete the configuration.
- The first time you connect to the server you will receive a 'Certificate Error' popup (similar to that shown below) - this will allow you to confirm the Subject and Issuer is your server and then press 'Trust' to trust the certificate. Once trusted it will not re-appear unless the MCS server certificate has changed.
![](images/AndroidCertTrust.png)
If the configuration is successful the application will load and the user will be presented with main Phone Manager UI.
Troubleshooting
If the user has problems connecting:
- They have entered their domain username in the format 'username@domain' or have entered their email address instead of 'DOMAIN\Username'
- The user does not have a Primary Extension programmed against their User Account on MCS
- The user's client profile does not give them permission to use Phone Manager Mobile
- The user's client profile is not configured to use Presence Profiles
- The user has entered an incorrect server address or username/password (if they are remote they will need to enter the remote server connection details on the 'Get Started' page.