Notifications

Phone Manager Mobile has no persistent connection to the server (MCS) and relies on the notification services of iOS/Android to provide updates on user and device status.

Notifications from the MCS to the Phone Manager Mobile client provide:

Text base information of the notification
Sound based alert to draw your attention to the phone
Badge update to display the number of outstanding items that require attention

Notifications appear to the user in different ways depending on the configuration of the mobile OS. They control the badge that appears on the application launch icon.This badge is the sum of all unread chat, missed calls and voicemails.

If you are using an Apple Watch then notifications may not appear unless you disable mirroring of notifications from Phone Manager.

In the Watch App on your iPhone, Notifications->Toggle Phone Manager

Any of the notification types below can be disabled if not required. When disabled, the notifications will still be sent to the mobile client to keep the badge up to date on the application but the notification will not be visible to the user in any other way.

Call Routing

When calls are routed to your mobile device’s phone number from the office the MCS will send a notification to provide information on who is calling. This is handy when the CLI of the caller may not be presented because of restrictions on trunk line Caller ID presentation.

If the application is already open when a Call Routing notification is received then it will display as message box on the screen.

Chat

When any new chat messages are sent to you, Phone Manager Mobile is notified by the MCS.

If the application is already open when receiving the notification the badge above the tab tool bar icon will update. If the application is closed and launched from the notification, Phone Manager will open the chat message directly.

Chat notifications can be disabled temporarily based on Presence Profile configuration if required.

Missed Calls

Phone Manager Mobile will receive notifications of any calls that alert the primary device and are not answered by any of the user’s devices.

Voicemail

If any voicemails are left in a user’s configured voicemail box then notifications will be sent to Phone Manager Mobile. Notifications are only sent for individual voicemail message and not extension or group messages.