MiVoice Office Application Suite - Technical Manual
Call Statistics - Call Info
The last account code that was entered on this call. If no account was entered on the call then this will be empty. On segmented call list this will be the last account code entered on the segment, on a non-segmented report this will be the last account code entered on the call.
Was this call answered or not? On a segmented call list this will show the answered state or each segment. On a non-segmented call it will show whether the entire call is being treated as answered.
The direction of this call segment, either (In)bound or (Out)bound for external calls and n/a for internal calls.
Was the CLI associated with this call matched to a Contact Directory record?
What is the current state of the call (ringing, connected, on hold etc).
The type of call, either (Int)ernal or (Ext)ernal.
The caller ID associated with this call for external calls. The will be the received number for inbound calls and the dialed number for outbound calls. On internal calls this property is empty.
Was the inbound call received with a Caller ID? This applies only to inbound external calls.
Personal contacts do not show on reports by design as the matching happens centrally.
System Speed Dials only match on Inbound Calls - the same way as the PBX handles it.
Speed Dial matches will be shown in the Contacts fields in reports. If you have a System Speed Dial and Global Contact with the same number the Global Contact name will take precedence.
The contact information associated with this call segment. This may be populated from a Contact Directory.
The significant DID digits received from the network provider to identify a call originated via a particular DID number. This applies to inbound external calls only and will be empty for all other call types.
Was the inbound call received with DID digits? This is a Yes/No property that relates to inbound external calls only. For all other calls this will be displayed as n/a.
A description against the DID that the inbound call originated on. This is the description programmed against the DID on the telephone system. This applies to inbound external calls only and will be empty for other call types.
The segment number of the call segment. Use the Logical CallID to link multiple segments together. This property is only available on segmented call list reports.
The total number of segments for the call. This property is only available for non-segmented call list reports.
A call is designated Short if the talk time (plus hold time) is less than the configured Short Call value. This property will be displayed as Yes/No.
Any speed dial match from the telephone system for external calls. This property will be empty for other call types.
The telephone number associated with this call segment. For external calls this will contain the CLI information, for internal calls this will contain extension number of the device making the call.