MiVoice Office Application Suite - Technical Manual
Call List Report Data
A call list report is a report that lists each call individually (and segments), rather than grouping calls together to get aggregated figures.
There are three templates that provide call list data:
For information about the data that these templates provide, refer to the Templates sections.
Each row in a call list report is an individual call or call segment and each column available contains a specific piece of information about that call or segment.
All of the data columns available on call list reports have been split up into the following categories:
Advanced - Information about a call not normally used.
Call Info - Standard information about a call; CLI, DID, Account Code etc.
Call Times - Time and duration information about a call; Start Time, End Time, Ring Duration etc.
Devices / Agents - Device or Agent information about a call, who answered or where did it ring?
Tag Fields - Specific customer related information that has been tagged to the call by the user.