Call Statistics - Call Times

Answer Time

The time of day that this call or call segment was answered. If the call was not answered this will be empty.

Call Duration

The total duration for this call or call segment including ring, hold and talk durations.

End Time

The time of day that this call segment ended.

Hold Duration

The duration this call segment spent on hold.

Ring Duration

The duration this call segment spent ringing.

Start Time

The time the call or call segment started ringing.

Talk Duration

The duration this call segment was in the answered state.

Each of the time and duration columns can be configured to display using different formats. For more information refer to the Report Creation section.

If '#ERROR' appears in any column, this is an indication of missing data. this can happen if the reporting service is stopped or loses connection to the telephone system.