Agent / Agent Name **

The details of any agents associated with this call segment. On internal and conference calls there may be more than one agent associated with the call. For an agent to be associated with a call, the call doesn't need to have been passed from a hunt group, the agent just needs to be logged into the telephone associated with the call.

Answering Agent / Answering Agent Name *

The agent the call was first answered at.

Answering Extension /Answering Extension Name *

The extension the call was first answered at.

Extension / Extension Name **

The details of any extensions that were involved in this call segment. On internal and conference calls there may be more than one extension. This can be any device on the telephone system so can include voicemail applications etc.

First Rang Agent / First Rang Agent Name *

The first agent the call rang at.

First Rang Extension / First Rang Extension Name *

The first extension the call rang at.

Hunt Group / Hunt Group Name

The details of the hunt group the current call/call segment was presented from. On non-segmented calls this will be the first hunt group the call was presented to if there was more than one. If the call was not delivered through a hunt group this will be empty.

Last Rang Agent / Last Rang Agent Name *

The last agent the call rang at.

Last Rang Extension / Last Rang Extension Name *

The last extension the call rang at.

Transferred From / Transferred Agent From

The source device/agent if the call was transferred from another location. On non-segmented calls this will the first device/agent that transferred the call if the call was transferred more than once.

Transferred To / Transferred Agent To

The destination device/agent if the call was transferred to another location. On non-segmented calls this will the first device/agent that the call was transferred to if the call was transferred more than once.

Trunk Number / Trunk Description

If the call is external, this will contain the information about the trunk line used for the call. On internal calls this will be empty.

Username **

The name of any users associated with the call. On internal calls there may be more than one.