The user connections screen provides a snap shot of information about any User based connections to the MCS server. The screen is designed to provide information about which licenses users are consuming and which client types are connected. 

Client Types

• Phone Manager Desktop
• Phone Manager Mobile
• Call Recorder Client
• Real-time Reporting

License Types

• Outlook
• Professional
• Team Leader
• Mobile
• Softphone
• TAPI
• Wallboard
• Dashboard

Client Information

The following information is displayed about each connection:

User's Name - The name of the user that the connection is associated with

Client Type - The type of connection (Phone Manager Desktop, Call Recorder Client, Phone Manager Mobile or Real-Time Reporting)

Licenses - Any licenses being consumed by the client connection.

Version - The version number of the software the client is running. When a 5.0 or higher version of the client is running then the build number will be displayed in brackets).

Duration - The time the client has been connected for.

Additional Information

The following additional information about a specific client connection can be viewed by clicking on the magnifying glass icon (where applicable):

Extension - The extension number the client is currently associated to.

IP Address - The IP address of the remote client.

OS -  The operating system running on the remote client's machine.

Disconnecting Clients

The connected clients screen also provides the ability to disconnect desktop clients from the system. This can be done on a connection by connection basis using the delete icon on the list itself or en-mass by pressing the 'Disconnect All Desktop Clients' button below the list.