Deployment

Install the Real-Time Wallboard application from the Amazon Store on your Fire TV Stick (refer to Amazon guides on how to do this, your Fire TV Stick will need to have access to the internet to do this).

To run the application, the Fire TV Stick will need to have network access to the MiVoice Office Application Suite Server (refer to the MiVoice Office Application Suite Network Requirements for more information).

A voice search for 'Realtime Wallboard' will find it

Alternatively type in the word 'Mitel' with the onscreen keyboard

When Mitel comes up in the list select it and it will bring up a few results including Real-time Wallboard

To run the application, the Fire TV Stick will need to have network access to the MiVoice Office Application Suite Server (refer to the MiVoice Office Application Suite Network Requirements for more information).

After installation, the Real-Time Wallboard application needs to be linked with a user on the MiVoice Office Application Suite.

When the application first runs, it will try to locate the MiVoice Office Application Suite automatically. If more than one is discovered, a list will be presented to choose from. If none are discovered, a screen will be displayed prompting for the server address (IP address or DNS) to be entered. Once a connection to the MiVoice Office Application Suite is established, the enrolment screen will be displayed.

Enrollment of the FireTV application must now be completed on the MiVoice Office Application Suite:

1. Navigate to the MiVoice Office Application Suite website using a browser on another device
2. Login to the website with the user* the FireTV application is to be linked with
3. Navigate to the Link section under the user menu
   
4. Enter the enrollment code on the page.

Once the enrollment code has been entered, the Real-Time Wallboard application should automatically start displaying the user's wallboard.

Changes to the layout, tiles and filters displayed must be made using a browser to the MiVoice Office Application Suite website. Changes to the layout cannot be made using the Real-Time Wallboard application.

Switching User 

To link a FireTV application to a different user, follow these steps:

• Close down the FireTV application
• On the MCS website, navigate to the 'Tablet/TV Applications' section under Call Reporting in the Configuration area.
• Locate the FireTV in the grid and select 'Remove' to delete the link the current user
• Launch the FireTV application and complete the Deployment process again

Logging FireTV App Issues

For issues using the FireTV App it may be requested to provide logs from the App.

To access the logs:

• Exit the current Wallboard display on your FireTV by choosing the back button on the remote control.
• At the View selection menu press the Fast Forward and Rewind Buttons at the same time. This will bring up the logs on the TV screen.
• The act of viewing the logs causes them to be sent to the central log capture folder from where Support will be able to view them to help diagnose the issue.
• In the support ticket you raise for the issue include the current date and approximate time you viewed the logs and most importantly the serial number of the FireTV Stick so Support can link the logs to the support ticket