% Time In Busy

The Time In Busy as a percentage of Time On Duty.

License Required: ACD Reporter

% Time In Busy N/A

The Time In Busy N/A as a percentage of Time On Duty.

License Required: ACD Reporter

% Time In Free

The Time In Free as a percentage of Time On Duty.

License Required: ACD Reporter

% Time In Wrapup

The Time In Wrapup as a percentage of Time On Duty.

License Required: ACD Reporter

Avg Time Busy

The average time an agent spends in the busy state. Time In Busy divided by Times In Busy

License Required: ACD Reporter

Avg Time Busy N/A

The average time an agent spends in the busy not available state (DND). Time In Busy N/A divided by Times In Busy N/A

License Required: ACD Reporter

Avg Time Free

The average time an agent spends in the free state. Time In Free divided by Times In Free

License Required: ACD Reporter

Avg Time In Wrapup

The average time an agent spends in the wrapup state. Time In Wrapup divided by Times In Wrapup

License Required: ACD Reporter

Avg Time On Duty

The average time an agent spends logged into the telephone system. Time On Duty divided by Times Logged In

License Required: ACD Reporter

First Logon Time

The first time that an agent logged onto the telephone system.

License Required: ACD Reporter

Last Logoff Time

The last time that an agent logged out the telephone system.

License Required: ACD Reporter

Last Logon Time

The last time that an agent logged onto the telephone system.

License Required: ACD Reporter

Time In Busy

The total time an agent has spent in the busy state.

License Required: ACD Reporter

Time In Busy N/A

The total time an agent has spent in the busy not available state (this is the same as DND).

License Required: ACD Reporter

Time In Free

The total time an agent has spent in the free state.

License Required: ACD Reporter

Time In Wrapup

The total time an agent has spent in the wrapup state.

License Required: ACD Reporter

Time On Duty

The total time an agent has spent logged into the telephone system.

License Required: ACD Reporter

Times In Busy

The number of times the ACD Status of the agent went into the busy state.

License Required: ACD Reporter

Times In Busy N/A

The number of times the ACD Status of the agent went into the busy not available state (this is the same as DND).

License Required: ACD Reporter

Times In Free

The number of times the ACD Status of the agent went into the free state.

License Required: ACD Reporter

Times In Wrapup

The number of times the ACD Status of the agent went into the wrapup state.

License Required: ACD Reporter

Times Logged In

The number of times the the agent transitioned from being logged out to being logged in.

License Required: ACD Reporter

Unlicensed Agents

The number of agents currently logged in that don't have an ACD Reporting User license.