(All columns below are available on the following templates: ACD Data.)

 

ACD Status

The ACD status of the agent (Logged on, Free, Busy, Wrap, DND on/off, Logged out).

License Required: ACD Reporter

Agent

The agent ID the event occurred to.

License Required: ACD Reporter

Agent Name

The description of the agent the event occurred to.

License Required: ACD Reporter

DND Message

When the ACD Status is 'DND on', the DND message will be stored here.

License Required: ACD Reporter

DND Text

When the ACD Status is 'DND on', the DND text will be displayed if there was any additional information entered by the agent.

License Required: ACD Reporter

Event Time

The time the ACD status event occurred.

Extension

The extension number the ACD status event occurred on.

Hunt Group

When the ACD Status is 'Logged on/Logged off', the hunt group the agent logged into or out of will be displayed.

License Required: ACD Reporter

Hunt Group Name

When the ACD Status is 'Logged on/Logged off', the name of the hunt group the agent logged into or out of will be displayed.

License Required: ACD Reporter