To activate a new server license using a provided Site ID and Serial Number (or voucher code), either online or offline process for the first time:

1. Make sure you have the license certificate containing the Site ID and Serial number (or voucher code) on hand.
   
   The certificate for the MCS will either have a Site ID and Serial number or a voucher code. If you have multiple voucher codes for the MCS server and additional parts then license the MCS first. The other vouchers can be added later to update the license.
2. Navigate to the Server Licensing section
   
3. Click on the Activate button to display the activation form.
4. Enter the Site ID/Serial Number (or voucher code) from the license certificate.
5. Enter the Application Record ID (ARID) for the telephone system the MCS will be connecting to. (If in a multi-node network, just pick one of the nodes)
6. Enter a Site name, this is passed back through during the activation process and should be used to easily identify this specific server for the support group.
7. Select the MAC Address to associate this license with.
   
   It is recommended to use the MAC address that is the main IP address for the server for LAN use. If the MAC address changes or is removed after activation for any reason then the license will become invalid and the system will stop working.
8. Click on Activate to start the process.
9. If the process was successful then a confirmation will be displayed. If it fails then a relevant message will be displayed in red.
10. If the server cannot contact the licensing portal then offline activation can be performed.
    
    The connection to the Licensing Portal requires HTTPS/SSL access on TCP port 443 from the server that has the license role in order to activate the license.
11. For Offline registration you will need to Download and save the LicenseFile.xc2v to your desktop.
12. Copy the license file to a computer that has internet access.
13. Browse to the licensing portal (www.mitelcommunicationservice.com) from the computer you have copied the license file to.
14. Follow the instructions on the portal.
15. Download the license key file, LicenseFile.xv2c, and copy back to the server MCS is installed on.
16. Navigate to the Server Licensing section.
17. Click on the Process file button.
18. Browse to the LicenseFile.xv2c click on Process license file.
19. If the process was successful then a confirmation will be displayed. If it fails then a relevant message will be displayed in red

Once licensed you will need to set up the connection to the PBX see the Phone Systems section for details.

To upgrade an existing server license using online activation:

1. Access the Servers Settings -> SERVERNAME -> General -> License section.
2. Click on the Add Licenses button to start the process. A new form will be loaded on the screen.
3. Add one or more vouchers into the grid by entering them in the UI or uploading a file.
4. Once all the vouchers to be applied have been entered (do not forget to press Add Voucher), press the Apply button.
5. If the server cannot contact the Licensing portal then offline activation can be performed as above. Follow from Step 10 in the Activate a new license section.

If new licenses (including SWAS contracts) or version updates have been applied on the license server then they can be downloaded to the MCS server using the Update process.

To upgrade an existing server license using online activation:

1. Access the Servers Settings -> SERVERNAME -> General -> License section.
2. Click on the Update button to start the process. The system will then connect back to the Licensing portal to retrieve any new or updated license feature information.
3. If any changes are found then they will be shown in green in the New Value section. To apply the license changes click on the Update button. Any new features will then be available but may require a restart to take affect.
4. If the server cannot contact the Licensing portal then offline activation can be performed as above. Follow from Step 10 in the Activate a new license section.

Sometimes it may be necessary to move the MCS to a new server. This may be to move to better hardware, virtualize the software or because the server running MCS has failed.

If the MCS software is still running and is accessible then it's license must first be deactivated before it can be used again on another server. To deactivate MCS, navigate to the Servers Settings -> SERVERNAME -> General -> License section and press the 'Deactivate' button.

When pressed, you will be asked to confirm your name and the reason for deactivation. You may also be asked to provide a deactivation code. If asked for a deactivation code, please contact Mitel Support who will be able to provide the information required.

If the MCS software is not still running or the server running the software is out of service then you will need to contact Mitel Support to have the license reset before it can be installed on a new server.