License violation applies to Node and Call Reporting Device licenses. If the MCS is connected to a telephone system and does not have the necessary licenses then features of the solution will cease to operate until the license violation has been resolved.

Node Licenses

If the MCS is licensed for either the Call Recording or Call Reporting features then it must have be licensed with enough Node licenses for the number of nodes it is connecting to.

Call Reporting Device License

If the MCS is licensed for Call Reporting, it must have enough Call Reporting Device licenses to cover all extensions on all nodes that the MCS is connected to. 

 

Grace Period & Resolving a License Violation

If the MCS does not have enough Node or Call Reporting Device licenses then it will start a grace period to allow the license issues to be resolved before access to features are restricted.

This grace period is currently 30 days.

If the number of nodes licenses is currently in violation, the offending node must be removed from the MCS and CT Gateway or a Multi-Site license must be purchased.

If the number of Call Reporting Devices license is currently in violation, extensions must be deleted from the MCS and PBX or additional Call Reporting Device licenses must be purchased.

 

If the license violation is not fixed within the grace period then users will be restricted from accessing the features involved.