PBX Supported Versions

The following Mitel MiVoice Office 250 versions are currently supported:

Call Processing Version 6.1.x
Call Processing Version 6.2.x
Call Processing Version 6.3.x

If Mitel 6900 Handsets are being supported, the Call Processing Version must be 6.3 SP2 or higher.

The following Multi-Node configuration is supported:

Multiple MiVoice Office 250 nodes via the use of a Mitel CT Gateway(Version 5.0.64 or higher is required).
Individual connections to multiple Mitel MiVoice Offices are not supported.
Unique numbering plan across all nodes is required (this includes Trunk devices).

The following pre-requisites must be met on the telephone system:

System OAI Call Control & 3rd Party Event enabled
IP Based OAI Connection

The following requirements must be met if using desktop or mobile Phone Manager Softphones:

Cat F licenses are required for each connected softphone device.

The following requirements must be met if using Mitel 6900 Series Handsets:

Cat F licenses are required for each connected 6900 handset.

The following requirements must be met if using the MCS Record-A-Call feature:

SIP Voicemail licenses are required on the MiVO 250 to match the number of concurrent calls to be recorded (Maximum of 8).

MCS will not connect to CT Gateway Versions below 5.0.64. If it detects the version is lower than this it will fail to start.

MCS does not support ACD member hunt groups, only ACD Agent hunt groups.

Only one SIP voicemail can be configured by default on the telephone system. If you are using NuPoint Messaging then the MCS will not be able to be added as a SIP Voicemail.

If using Phone Manager Mobile Softphone then the relevant SIP extensions need to be configured to use G.711

If using Phone Manager Mobile Office Link features then an OfficeLink Assistant Extension needs creating on the telephone system. Also, any user wanting to make use of the feature needs to have at least one external number in their DEE configuration.