The following table shows the types of tile that are available, what sort of data they can display and which real-time license they are supported on.

Single Statistic Tiles

One or more of these tiles can be added to a view. Each tile can show a single piece of information at a time and can have it's fore/background color customized as required.

Single statistic tiles have two display modes:

• Text
• Circular Gauge

Example single statistic tiles:

Multiple Statistic Tiles

One or more of these tiles can be added to any real-time view (limited to cycling tiles only on a Wallboard view). The multiple statistic tile can be configured with up to 20 pieces of information. There are three display modes to choose from when creating a multiple statistic tile:

• Primary / Secondary, up to 2 pieces of information can be displayed using this mode.
• List, up to 20 pieces of information can be displayed on the tile with this mode.
• Cycle, the tile will cycle through up to 20 pieces of information in this mode. Only one statistic will be visible at a time.

Once the tile has been created, the display mode can be changed at anytime from the tile's appearance tab.

The foreground color of each statistic added can be configured separately so they can be distinguished from each other.

Example multiple statistic tiles:

Ticker

A single ticker tile can be added to a view. The ticker can have up to 20 pieces of information added to it. There are three appearance options associated with the ticker:

• Location, the ticker can be located at the top or bottom of the view
• Size, the ticker has three size modes: Small, Normal & Large
• Scroll Speed, the ticker has three speed modes: Slow, Normal & Fast

Each piece of information added to the tile will scroll along it in the order it was added. If there are a large amounts of data on the ticker it may not be possible to see all pieces of information at the same time.

Example ticket tile:

Media

One or more media tiles can be added to a view. Each media tile can be configured to play one of the following:

• Local content, the tile will loop an MP4 video provided by the user
• YouTube Videos, the tile can display video and live streams from YouTube. Simply paste in the URL for the specific video/stream.
• Display an image file

If displaying video content, the config tab provides an option for selecting the aspect ratio of the video. The tile will try and auto detect the aspect ratio by default but can be overridden by selecting '16:9' or '4:3'. The video will start with the audio on, this can be changed by muted if required.

Grids (Agent, Call, Extension, Group & Trunk)

One or more grid tiles can be added to a view. Grid tiles can be used to show data by device or call rather than system wide.

Agent Grid

Displays all the ACD agents on a system with the background color for each row indicating their ACD status. The agent grid can be filtered as per any other tile but also has the option for not displaying agents that are currently logged out.

The table below shows the status icons that are shown on an Agent Grid.

Icon	Description
	Logged In
	Logged Out
	Call In Progress
	Busy N/A (Do-Not-Disturb)

The screen shot below shows an example Agent Grid.

Call Grid

Displays all active calls on the system (internal & external) with the background color for each row indicating the calls status.

The table below shows the status icons that will display on a Call Grid.

Icon	Description
	Call In Progress
	Call On Hold
	Call Ringing In
	Call Ringing Out

The screen shot below shows an example Call Grid with an inbound, outbound and an internal call.

Extension Grid

Displays all the extensions configured on the system with the background color of each row indicating the trunk/call status. The call data displayed is segmented.

The table below shows the status icons that can be displayed on an Extension Grid.

Icon	Description
	Extension Idle
	Extension Offline
	Call In Progress
	Call On Hold
	Call Ringing In
	Call Ringing Out
	Do-Not-Disturb

The screen shot below shows an example Extension Grid.

Group Grid

Displays all hunt groups that are configured on the telephone system. The background color indicates the status of the hunt group in regard to agents free and calls queuing.

The screen shot below shows an example Group Grid.

Trunk Grid

Displays all trunks that are active on calls. The background color indicates the direction of the call (Yellow -> Inbound, Green -> Outbound). The Icon to the left shows the status of the call.

The table below shows the status icons that can be displayed on a Trunk Grid.

Icon	Description
	Call In Progress
	Call On Hold
	Call Ringing In
	Call Ringing Out

The screen shot below shows an example Trunk Grid.