Real-Time Reporting provides users with real-time visibility of calls and status of various different aspects of the telephone system.

This system provides two levels of real-time access for users:

• Wallboard, up to 5 real-time views restricted to single statistic tiles, media tiles and a ticker.
• Dashboard, a supervisor real-time UI with up to 10 real-time views and additional tile support.

Users can be assigned permission to access either the Wallboard or the Dashboard. This is done using a Security Profile.

For information on how to use the Real-Time Wallboard, please refer to the Quick Start Guide.

The following sections provide a breakdown of all aspects of Real-Time Reporting use:

• Tiles
• Statistics
• Tile Alarms
• Real-Time Filtering
• Full Screen Views
• Global Variables

 

For information on how call segmentation, dynamic extension express, conferencing & trunk to trunk calls affect the data display on different tile types, please refer to the following sections:

• Call Segmentation
• Dynamic Extension Express (Personal Call Routing)