The following settings apply to any devices that have been configured to record using the Record-A-Call recording source. This recording method is available to use on MiNET, Digital and Analogue phones but not SIP/6900.

For information on configuring the telephone system for this method of call recording, refer to the Features Section.

Play Pre-Record-A-Call Message

At the beginning of a recording, the MCS can play a message to the parties in the call to inform them that the call is going to be recorded. If this feature is enabled on the MCS, it must also be enabled on the telephone system.

Once enabled, a drop down list will appear from which you can choose which Audio file to use for the message.

The default message that is provided with the system is:

"This call is being recorded for training or monitoring purposes"

A default message for A-Law and Mu-Law is provided, ensure the correct one is used to match the Call Configuration setting for the SIP voicemail on the telephone system.

To change the message, copy a new file to the following location on the MCS server:

'C:\ProgramData\Mitel\Mitel Communication Service\Net Store\Audio files\RecordACall\"

The recordings are required in the following format: 16 bit, 8K, Mono  (A-Law or Mu-Law).

Restrict by IP Address

As part of the Record-A-Call recording source, the MCS server is accepting inbound SIP traffic from the telephone system. In order to stop the recording ports being used by unauthorized devices it is recommended to enter the address(es) of the telephone system here to allow the MCS to ignore IP traffic from other sources.

To add multiple address into the list box, press the 'Enter' key after each address entered to move to a new line.