Overview
The Mitel Communication Service can record all of an extension's* calls on the MiVoice Office 250 telephone system using the Record-A-Call feature. This recording method is available to use on MiNET, Digital and Analogue phones but not SIP/6900.
* Calls that route through a CRA and Hunt Group won't be recorded until they get answered at an extension. Trunk to Trunk calls are not recorded.Conference calls are recorded but not if they are transferred.
It is not recommended to use the Record-A-Call recording source in multi-node environments, some calls scenarios such as cross-node conference calls are not supported.
MiVoice Office Call Recorder Configuration
To use the Record-A-Call recording source on the MCS, the software must first be licensed with MiVoice Office Call Recorder Small Business licenses. If these are present on the system, the following configuration must be performed:
- Devices that are to be recorded using Record-A-Call need to be added to the Recorded Devices section of the website.
- Any Exclusion / Inclusion options need to be configured
- For additional security, add the IP Address of the telephone system to the allowed addresses.
- Complete the MiVo 250 configuration outlined below.
Once Record-A-Call devices are configured, the MCS will immediately begin to invoke the Record-A-Call feature whenever they make a call. Ensure that the PBX configuration has been completed so that the MCS receives the Audio for the calls.
MiVoice Office 250 Programming
To record the calls from the telephone system using Record-A-Call, the MCS needs to be configured on the telephone system as a 'SIP Voicemail'.
SIP Voicemail License
Before SIP Voicemails can be configured, they must be licensed on the telephone system. When purchasing the MiVoice Office Call Recorder - Small Business License, the necessary SIP Voicemail licenses for the telephone system are provided.
Ensure that these licenses have been added to the telephone system's AMC record and have been applied to the telephone system.
Once applied, they will be visible on the telephone system's license page. It is listed as 'SIP Voicemail Licenses In Use'. The number of licenses configured on the telephone system must be enough to record all the required calls on the system, the maximum supported at this time is 8.
SIP Voicemail & Record-A-Call Application
The MCS server must now be added as a SIP Voicemail on the telephone system. Open database programming for the telephone system and follow these steps:
- Navigate to 'System\Devices & FeatureCodes\SIP Peers\SIP Voicemails'
- Right-Click in the right hand pane and select 'Create SIP Voicemail'
- If a message about MiCollab Unified Messaging appears, select 'No'
- Choose an extension number for the SIP Voicemail and then give it a name, for example 'MCS Recording'
- Navigate into the newly create SIP Voicemail extension, open the 'Configuration' section and configure the following settings:
- IP Address -> Set this to the IP Address of the MCS server (Note: This must be on the same NIC which the MCS is license is bound to)
- Port -> 5060
- Call Configuration
- Choose a call configuration that uses G.711 (A-Law or MuLaw)
- Set the Audio Frames/IP Packet to 2
- Maximum Number Of Ports -> Set the maximum number of ports to be the same as the number of calls you wish to be recorded, the maximum supported at this time is 8.
- Call Failure Threshold -> 500 (Set this as high as possible to reduce the risk of calls not being recorded).
- Authentication -> Ensure in-bound authentication is enabled and that a secure username and password are applied.
- Navigate to the 'Applications' section. Right-Click in the right hand pane and select 'Create Record-A-Call'
- Give the new Record-A-Call extension and number and name
For security, ensure that the In-bound credentials against the SIP Voicemail are enabled and configured.
The SIP Voicemail configuration should now be completed. If the MCS server has MiVoice Office Call Recorder - Small Business licenses on it then the Operating State on the new SIP Voicemail added should say 'In Service'.
If there is a firewall in operation on the MCS server then the incoming ports for TCP 5060 may need to be opened for the MCS to accept connections from the telephone system.
The IP address used for the Record-A-Call SIP Voicemail connection must be on the same NIC which the MCS license is bound to.
Ad-Hoc Conferencing Mode
The Ad Hoc Conference Type should be set to 'Advanced' when using the Record-A-Call recording source. When using Basic mode then Record-A-Call will be limited to a maximum of 4 concurrent calls and there is a higher risk of not being able to record a call because someone is using the resource for an ad-hoc conference.
Only one SIP Voicemail can be added to the telephone system by default. If you have Nupoint Messaging then the Record-A-Call via the MCS cannot be used without modifying the meta database on the telephone system.
Extension Record-A-Call Configuration
On each extension that is to be recorded, the Record-A-Call configuration settings needs updating to use the newly create Record-A-Call application on the SIP Voicemail.
On each extension to be recorded, apply the following configuration:
- Navigate to the Record-A-Call configuration of an extension.
- Update the 'Application' section to be the Record-A-Call application on the MCS's SIP Voicemail
- Set the 'Mailbox User-Keyed Extension' to 'No'
- Repeat the configuration for each required extension
If users are using Mitel Hot Desk devices than remember to configure the Record-A-Call configuration against the Hot Desk devices.
If the 'Mailbox User-Keyed Extension' is not set to 'No' then the MCS will not be able to invoke a call recording when necessary
Once an extension has been configured to be recorded via Record-A-Call on the MCS, its recording will be managed entirely by the MCS, the user will no longer be able to initiate Ad-Hoc Record-A-Calls.
Play Pre-Record-A-Call Message
One of the features available on Record-A-Call recordings is to play a message to the call informing them that the call is recorded at the start of the call. To enable this feature, browse to the main telephone system Flags in database programming and set the 'Play Pre-Record-A-Call Message' flag to 'Yes'.
To complete the configuration on the MCS and enable this feature, refer to the corresponding MCS Server Record-A-Call configuration.
Once an extension has been configured to be recorded via Record-A-Call on the MCS, its recording will be managed entirely by the MCS, the user will no longer be able to initiate Ad-Hoc Record-A-Calls.
