Overview
The recorded devices section is where the list of devices to be recorded are configured, if the device is not listed here then it will not be recorded. Each device needs to have an entry in here and to be configured with the required information to be able to identify this device correctly.
Each different type of recorded device requires different information, for example:
- Record-A-Call: These devices will be recorded through a SIP Voicemail Record-A-Call stream directly from the telephone system.
- RTP devices: These are recorded via a network passive tap or mirror port connection, and to be able to identify the correct device the IP address or MAC address is required.
Configuration
To configure a device to be recorded:
- Access the Servers Settings -> SERVERNAME -> Recording -> Recording Sources -> Recorded Devices configuration section.
- This grid shows what devices are to be recorded and what recording method is to be used.
- To add a new device or devices to be recorded, click on the Add button.
- Select the recording method for this device(s), click Next.
- Select the device(s) from the list shown and click Save.
- To edit an existing device, select the device and click on Edit.
- Depending on the type of device there will be different configuration options that need to be entered.
Record-A-Call
No additional information is required.
IP/SIP RTP Extension
When adding IP/SIP extensions to be recorded, the system needs to know either the MAC or IP address of the extension so that it can match the extension's audio with the data coming from the telephone system.
In most scenarios the MAC/IP address field should be left empty, the MCS will auto detect the extension and record the audio as required.
- MiNET, MCS will auto detect IP address/MAC on startup and when Mitel Hot Desk events occur
- SIP (including 6900 & Phone Manager Softphone), MCS will detect the extension automatically by monitoring the SIP connection between the phone and the phone system.
Device number: Enter the relevant device number.
MAC Address: Enter the devices MAC address.
IP Address: Enter the devices IP address that will be received by the recorder.
If the IP device is on the same subnet as the that it is connected to, the MAC address can be used, otherwise the IP device will need to have a static IP address. If the device is behind any kind of NAT device, for example a remote worker, then their NAT'd/public IP address needs to be used. With IP extension method only a single device can be configured against an IP address, so each device needs to have its own NAT'd/public IP address. With the SIP method multiple devices behind one IP address can be recorded.
