Retention Policies

When using the Call Recording features of the solution, there are two types of information stored for each call:

Call Data (CLI, DID, Start Time etc) -> This information is stored in one of the SQL databases
Audio Data -> This is the actual recording of the call audio itself. This is stored on the hard drive of the machine or on a network share if archiving is being used.

The audio data can take up quite a large amount of space and over time can fill up hard drives and network shares. If the audio data is not required after a set period of time then retention policies can be used to delete recordings once they reach a certain age.

This affects recordings that are on local drives and those that have been archived to network shares.

To enable the automatic deletion of recordings, check the box next to 'Delete old recordings' and then configure the 'Delete calls older than' setting accordingly.

Once the policy is configured on the system, recordings outside the policy age set will immediately be deleted and cannot be recovered. Ensure you have select the correct policy age and understand that recordings cannot be recovered once deleted.