Overview

The features section enables the configuration for the following parts of the system:

Section	Description
Contact Directories	Management of the global directory and any custom directories with the ability to be able to assign them to specific users.
Communication Service	The PBX configuration for Alarms, Agent Hot Desking, Group Messaging , Night Mode and IP SMDR.
Phone Manager	The Phone Manager configuration for Client Locations, Client Profiles, Macros, Call Banner Profiles, Client Toolbars, Call Recorder Integration and Meet-Me Conferencing.
Phone Manager Outbound	The PBX and database configuration for Phone Manager Outbound .
Call Recording	The configuration of Exclusion Lists, Inclusion Lists and Compliance Muting. For information on configuring call recording sources, see the Servers section.
Call Reporting	Configure the default settings for various reporting values such as Service Levels and report grouping durations.