MiVoice Office Application Suite - Technical Manual
Call Segmentation & Recording
Segmentation effects the recording in three ways:
When the system evaluates Access Scopes and Access Filters, it will do so on a segment by segment basis. This may mean a user has permission to see/playback only certain segments of a call, not all of them. This provides a granular level of access control for recording playback.
The call recorder evaluates exclusion and inclusion lists on a segment by segment basis. This allows certain segments of calls to be discarded while keeping others.
The example below shows 5 separate calls with the last device that handled the call before it was cleared shown in the Endpoint and Agent columns. Without segmentation then only the last device that handled the call would be tagged against the call record.
With call segmentation, each row on the grid shows either a single segment of the call or an aggregate call if there is more than one segment. The aggregate calls are shown with a 
at the start of the row, clicking on this expands the grid to show all the separate segments.
The * on the right shows a single logical call that has been segmented. The row marked A is the aggregate entry that is displayed when the row is collapsed and summarizes all segments, showing the details of the last device that handled the call. Rows 1, 2 and 3 show the individual segment details of the call.