Overview

If the MCS is licensed for Call Recording the recordings section will be visible on the main toolbar. Selecting Recordings on the toolbar will open up the a window that allows users to find and playback recordings.

The left hand side has the filtering options that control what calls are displayed on the grid on the right. The calls can be filtered down by:

• Date Range - the date range option is shown above the grid and provides easy access to modifying the date range of the calls.
• Business Unit Filters - the business unit that the User who handled the call is assigned to.
• Filter Details - these are filters that have been created and saved by a User for common conditions.
• Additional Filters  - these are ad hoc conditions that need to be added each time.

The right hand side shows the list of calls that match the filters that are currently selected, see the Recordings Grid section for more details.