Status List Data

A status list report is a report that lists each status change individually, rather than grouping changes together to get aggregated figures.

There are two templates that provide call list data:

For information about the data that these templates provide, refer to the Templates sections.

All of the data columns available on call list reports have been split up into the following categories:

ACD - Information about ACD status changes.

DND - Information about do-not-disturb status changes.