Home Screen

Home

The Home screen provides access to the most commonly used features of Phone Manager. Each section of the Home screen is outlined below. To refresh any details on the screen swipe down at any time.

Presence Profiles

Presence profiles are an important part of controlling how other users and customers can get hold of you and letting them know what you are currently doing.

From the Home screen Presence Profiles can be selected and/or edited. As long as the application can connect to the MCS server, changing the profile will have an immediate effect on how calls are routed and how other users see your status.

For more information about how Presence Profiles work, please follow this link.

Making Calls

Phone Manager Mobile provides a variety of ways to make calls. You can quickly change between methods from the Home screen or configure the system to prompt each time a call is made.

This Device -> Calls are made using the mobile phone itself. When making calls this way the Mobile’s phone application will be loaded and will take focus away from Phone Manager
My desk phone -> Calls are made on the primary device. Once a call is made Phone Manager Mobile has no control over it.
Softphone -> Calls are made from the embedded softphone. For this option to display the softphone must be licensed and enabled.
(Ask me every time) -> When making a call a dialog will request which method should be used.
OfficeLink* -> This method of making calls is available for each of the external numbers configured against your user account on the telephone system. When making calls this way the telephone system will ring the mobile device and will then patch through the dialed number when the mobile answers

* When using OfficeLink the DID of the primary DEE device will be presented. If answer supervision is enabled on the telephone system, you may have to press ‘#’ after answering the incoming call.

Favorites

Each user has control of which items appear in their Favorites view. The favorites view on Phone Manager Mobile is the same as on Phone Manager Desktop and changes to one will be visible in the other.

Selecting the blue star icon from within a contact adds/removes the contact from the favorites view.

All contacts added to the favorites view will be visible on the desktop version of Phone Manager except for Mobile based contacts.

Extension, Agent & Hunt Group items that have been added to Favorites on Phone Manager Desktop will not be visible on Phone Manager Mobile, just Users, Personal & Global Contacts.

Unlike the desktop client, the free busy information is based on the users free busy status across all of their PBX DEE devices.