6900 Handset Phones

The 6900 Handset Phones section displays each physical handset that has been configured to use the MCS server as a configuration server.

If required, handsets can be added manually by pressing the 'New' button and filling out the required parameters. Otherwise, a the MCS will automatically add a new handset to this section the first time it sees a request from it.

Handset Information/Configuration

The following is a list of information and configurable options for each physical handset:

Parameter	Description
Model Number	This is the model number of the handset. Models 6920, 6930, 6940 & 6970 are currently supported.
MAC Address	This hardware address for the handset. It is used by the MCS to uniquely identify the handset. Note: To swap out a handset with another, the MAC Address of the handset can be updated.
IP Address	This displays the current or last known IP Address of the handset. If the handset is remote (Teleworker), this will display the address of the internal address of the MiVoice Border Gateway.
Status	This displays the current status of the handset. Possible states are: Uninitialized, the phone has not yet been mapped to a SIP extension. Offline, the phone is not currently in contact with the MCS Server Online (No SIP), the phone is successfully connected to the MCS Server but is not connected to the telephone system. Online (Not Licensed), the phone is successfully communicating but there are no licenses left on the MiVoice Office Application Suite to support it. Online, the phone is operating normally. Both SIP and Configuration connections are online.
Firmware	This displays the current the version of firmware that the handset is currently running.
Extension	This shows the Extension number of the SIP device on the telephone system that this handset is mapped to.
Keymap	This displays the name of the keymap profile assigned to the phone (if any).
Configuration	This displays the name of the configuration profile assigned to the phone (if any)
Mode	This displays the mode the phone is configured to run in. Possible modes include: Not Initialized, the phone has not yet been assigned a SIP extension Fixed, the phone has a fixed SIP extension assign. Mixed, the phone has a fixed SIP extension but also allows Hot Desking
Last seen	Indicates when the server last had communication with the phone.
Programmable Key Modules (PKMs)	Each 6900 handset can have up to three programmable key modules connected. If a handset has PKMs connected, they will be displayed here.
Remote	Indicates whether the phone is currently remote.
Diagnostics	Displays whether or not the handset has diagnostics enabled or not
Phone Diagnostics	Controls whether the Syslog based diagnostics are enabled on the 6900 handset itself.
Effective Keymap	Select this option to see the combined keymap that will be sent to the phone (System, Model, Phone & User)

Editing a Handset

To edit the individual settings of handset, select the handset in the grid and then press the 'Edit' button or select 'Edit' from the right-click grid menu.

A form providing access to the following setting will be displayed:

Enable Hot Desking

This setting controls whether SIP Hot Desk users are allowed to log onto this phone or not. Once enabled, the system will ensure that the phone always has a Hot Desk softkey available on it's keymap.

Configuration & Keymap Selection

These settings optionally allow a specific Configuration or Keymap to be assigned to the phone. Remember, any keymap assigned will be merged with the System, Model and User keymaps.

Diagnostics

By default, diagnostics are disabled on all phones. Enabling diagnostics will cause the MiVoice Office Application Suite server to log traffic and diagnostic information for the phone on the server. When diagnostics is enabled, the option to set the phone's local diagnostic options is also enabled.

Server based logs are stored in the following location:

"c:\ProgramData\Mitel\Mitel Communication Service\Logs\Handset\logs\handsets\allhandsets\logs"

The phone's MAC address is included in the name of logs files associated with the phone.

Only enable the phone's local diagnostics when advised to do so by a Mitel engineer. Enabling a phone's local diagnostics can affect the performance of the phone.

Override Firmware

This setting provides the ability to override the default firmware for the phone's model with a new one. This is useful for testing new firmware versions before applying them to all phones or for apply individual patches to phones.

Enable BLF Context Menu

This setting provides the ability to disable the context menu on User and Extension BLF keys on specific extensions. This setting is only available if the 'Use Enhanced BLF Context Menu' has been enabled on the General Settings page.

Rebooting Handsets

If a handset is not offline, the reboot button can be used to force it to restart. Restarting a handset is useful for forcing it to request new configuration files and firmware.

If any calls are in progress on the handset when it is rebooted, they will be cut off.

User Keymaps

In addition to any keymap assigned to a phone, each user has their own keymap which allows them to configure any softkeys that haven't been configured by a keymap profile.

An administrator can get access to view/configure a user's keymap by right-click on an extension in the 'Phones' grid and selecting the 'Edit User Keymap' option.

For more information, please refer to the User Keymaps section.