Overview

When ad hoc searching is used to try and find a specific call the Additional Filters option can be used to do this. This enables specific meta data of the call to be used to filter the recording grid just by entering this into the appropriate field without having to create a Saved Filter.

The list of meta data fields that are shown can be changed by using the  icon. For a complete list of the fields available see the Recordings Grid section.

To filter the recording grid enter a value into the appropriate field then click on the  icon in the filter window. The recordings grid will then update to show any calls that meet the filtered criteria. To clear the filter click on the  icon in the filter window.