MiVoice Office Application Suite - Technical Manual
Recordings Grid
The recordings grid shows all the calls that match the current user's Date Range, Business Unit Filters, Filter Details, Additional Filters combined with the current user's Access Filters.
Each row on the grid shows either a single call or an aggregate call if a call has been segmented. See the Call Segmentation & Analytics section for more details.
The columns displayed on the grid can be added or removed to show different information based upon Users preferences. To change the columns displayed right click on the grid and select Add/Remove Columns from the menu. If there is a 
next to the column name, then it is already displayed.
The list of available columns is divided into Basic, Advanced and Customer Details options.
| Field | Description |
|---|---|
| Answered | The date and time the call was answered. |
| Call Type | Internal or External. |
| Categories | The list of call categories that have been assigned. |
| DID | The direct dial number. |
| Duration | The duration of the call. |
| Ended | The date and time the call ended. |
| Extension | The extension number. |
| Extension Name | The extension name. |
| Outside Number | The dialed number or caller id. |
| Ring Time | The amount of time the call was ringing. |
| Started | The date and time the call started |
| Talk Time | The amount of time the call was connected. |
| Trunk | The trunk number the call was on. |
| User | The user associated with the call |
| Field | Description |
|---|---|
| Account Code | The telephone system account code. |
| Agent | The agent id. |
| Agent Name | The agent name. |
| Call ID | The PBX generated call ID. |
| DNIS | The DNIS value. |
| Global Call ID | The unique call id for this segment. |
| Hunt Group | The name of the hunt group. |
| Hunt Group Name | The hunt group number. |
| Logical Call ID | The unique call id for this entire call. |
| Notes | The number of notes attached to the recording. |
| Rating | The star rating for this record. |
| Scored | Shows if the record been scored. |
| Serial | The recording serial number. |
| Site | The site the record is associated with. |
| Speed Dial | The speed dial information associated against the outside number of this call. |
| Field | Description |
|---|---|
| Field 1 | This is custom tag field 1. |
| Field 2 | This is custom tag field 2. |
| Field 3 | This is custom tag field 3. |
| Field 4 | This is custom tag field 4. |
| Field 5 | This is custom tag field 5. |
The ordering of the grid can be changed by clicking on any of the column headings, by default the results are order by Answered time in descending order, i.e. the most recent calls first. You can see how the grid is currently ordered by the arrow to the right of a column header.
By default, the recordings grid shows calls that have completed and that have been recorded. If a user has permission, the grid can also show calls that are currently in progress. If they are being recorded by the system, then they can be silently monitored through the browser. To initiate a station monitor, press the station monitor icon which will be in the same location the play icon normally is in the recordings grid.
To configure the recordings grid to show calls in progress, refer to the website configuration section.
For information about giving users permission to station monitor call, refer to the security profiles section.
By default, the recordings grid only shows calls that have been recorded. If a call was not recorded for any reason, then it will not display on the grid. Under the website configuration section the grid can be configured to show calls that were not recorded if required.
Some example reasons why a call was not recorded: