This feature provides a method to schedule the automated logging out of agents from one or more hunt groups on the telephone system. If agents forget to logout when leaving the office, call reporting statistics can be skewed and calls can be offered to agents that are no longer sat at their desk.

 Rule Details

Each rule has the following settings:

Name & Description

Give the rule a name and description that will uniquely identify it from other rules.

Hunt Groups

Select one or more hunt groups which the rule will fire against. Any agent logged into the hunt groups selected will be logged out when the schedule occurs.

Rule Schedule

The schedule controls when the agents are logged out of the configured hunt groups.

Start Date & Time

Specify the time and date the schedule will first run. The recurrence setting will then be used to evaluate all further executions of the rule.

End Date & Time

Optionally configure and end date and time for the schedule to stop executing.

Recurrence

Select how often the schedule should recur.

Day Selection

Select which days of the week the schedule should execute on. Any days not selected will be skipped by the recurrence.