The MCS server provides access to the Call Reporting features of the MiVoice Office Application Suite. Call Reporting features include:

• The ability to run Call Lists and Grouped Reports
• The ability to configure schedules to automate reporting to email or a network share

This section outlines how the reports are licensed and how users can be given permissions to use reporting features. For information on running and using reports, please refer to the Reporting section.

There are a number of settings which affect how reporting data is calculated and presented. Refer to the Call Reporting Settings section for more information.

Licensing

There are 5 specific licenses that govern how reporting can be access and used:

Call Logging

The call logging license is a system wide license that enables access to the reporting section of the MCS website. This license provides access to run Call List reports, configuration reports and the Inbound Call Summary report.

Call Reporting Devices

For access to any type of grouped reports with aggregate data (Calls by Extension or Calls by Trunk for example), Call Reporting Devices licenses must be installed. The number of Call Reporting Device licenses required will depend on the number of extensions programmed on the telephone system(s) that the MCS is connected to.

If a system has Call Reporting Device licenses, users will be able to create and run grouped based reports.

DND Reporting 

The is a system wide licenses that enables the storage of and reporting on do-not-disturb (DND) events from the telephone system. Once enabled, the system will log DND status change events and provide access to DND status columns and DND event reports.

ACD Reporting

This is a per agent license that enables the storage of and reporting on automatic call distribution (ACD) events from the telephone system. Once enabled, every time an ACD agent logs in an ACD Reporting license will be consumed and the status change events for the agent will be historically logged in the database.

Scheduling

The Scheduling license is a system wide license that enables access to create schedules for call reports. It can be applied to systems that only have Call Logging licenses or systems that have both Call Logging and Call Reporting licenses.

User Permissions

When a system has been licensed with reporting licenses, users can be given permission to run reports and create/manage schedules. This is done through the use of Security Profiles.

Other than giving users access to run/manager reports, there is no way to limit user access to specific report data. Once a user has access to reports they can run them on all historical data stored on the system.