It enable by the server, the Toolbar will be available to provide the following features:

 

• Show call state and allow recorded calls to be paused/resumed manually
• Tag calls that are in progress with information

 

To load the Toolbar, right click on the system tray icon and select 'Show Toolbar' from the menu. Once the toolbar has loaded it can be moved, resized or docked to the corner of the screen as required.

 

Manual Muting/Unmuting

If there is a call recording in progress at the associated extension then the user can manually pause and resume the call using the relevant button.

 

The LED on the button will change color to show the status of the recording; Red -> Recording, Yellow -> Paused

If there is no call currently being recorded at the extension then the Pause/Resume button will be disabled.

 

Tagging Calls

Any call in progress at the associated extension can be tagged with additional information. This is most commonly used for adding information to the call records on the server which will make it easier to find later, for example:

• Customer reference numbers
• Order or ticket numbers
• Fault reference numbers

When there is a call in progress at the associated extension the Tag Call button will be enabled. Clicking the button will load a form that will prompt for the for the information along with a selection box allowing the user to select which of the 5 tag fields on the server they wish to add the information to.