Overview

Email integration is essential for the correct operation of the system. There are several areas that require the email integration to be configured and working:

• When new user accounts are manually created for login to the website UI, the account details are sent out via email, without this users are unable to retrieve the password details to logon with.
• The Watchdog uses email to send out alerts when services are stopped or for critical notifications such as if the PBX link is lost.

For specific SMTP configurations see the How To's for:

• SMTP Configuration for Gmail
• SMTP Configuration for Office365

Configuration

To configure the Email SMTP settings:

1. Access the Site Settings -> Email & SMTP section.
2. Enter the details.
   • System email address: This is the email address that any alerts will be sent to. Typically the IT support or PBX support team might be configured here.
   • Source email address: This is used as the senders return address for any emails sent out.
   • SMTP Server: This is the IP address or hostname of a valid SMTP email server.
   • Server requires authentication: If the SMTP server requires authentication details to send emails then this should be checked and the Username and Password fields completed.
   • Username: If using SMTP authentication then this is the username to use.
   • Password: If using SMTP authentication then this is the password to use.
   • Use SSL: If the email connection requires an SSL connection then enable this. Note this is not always required when using authentication.
   • Alternate Port: Set this value to the SMTP port that the email server uses, by default this is 25.
   • Email alarm interval: This determines the frequency that repeat emails are sent out, for example if the PBX connection is lost then it will only send emails out every 60 minutes.