Avg Answer Time (In)

The average ring duration for all inbound answered calls. This is calculated by taking the total ring duration on answered calls and dividing by Calls In Answered.

Avg Answer Time (Out)

The average ring duration for all outbound answered calls. This is calculated by taking the total ring duration on answered calls and dividing by Calls Out Answered.

Avg Call Time

The average call duration for all calls. This is calculated by dividing Total Call Time by Calls Handled.

Avg Call Time (In)

The average call duration for all inbound calls. This is calculated by dividing Total Call Time (In) by Calls Inbound.

Avg Call Time (Out)

The average call duration for all outbound calls. This is calculated by dividing Total Call Time (Out) by Calls Outbound.

Avg Lost Call Time

The average amount of time lost calls spend ringing. This is calculated by dividing the Total Ring Time (Lost) by Calls Lost.

Avg Ring Time

The average amount of time calls spend ringing. This is calculated by dividing Total Ring Time by Calls Handled.

Avg Ring Time (In)

The average amount of ring time on inbound calls. This is calculated by dividing Total Ring Time (In) by Calls Inbound.

Avg Ring Time (Out)

The average amount of ring time on outbound calls. This is calculated by dividing Total Ring Time (Out) by Calls Outbound.

Avg Talk Time

The average talk time for all calls. This is calculated by dividing Total Talk Time by Calls Answered.

Avg Talk Time (In)

The average talk time for all inbound calls. This is calculated by dividing Total Talk Time (In) by Calls Inbound Answered.

Avg Talk Time (Out)

The average talk time for all outbound calls. This is calculated by dividing Total Talk Time (Out) by Calls Outbound Answered.