Initial Configuration

The first time the MCS website is accessed it will guide the user through the Installation Wizard. The wizard covers the following configuration options:

• Licensing
• User Creation
• PBX Configuration
• Dial Plans
• Call Recording (If licensed)
• Email

All of these configuration options can be changed at any point after the wizard has been completed, but we always recommend using the wizard for initial setup.

Licensing

Mitel Communication Service needs to be licensed before it can be configured and be made operational.

To license a Mitel Communication Service you will need :

•    
• Site ID and Serial number, this will be provided on the license certificate for the software when purchased.
• Reseller ID

The reseller ID is only requested when the license being installed is a stock license. It is requested so that the license is correctly registered to a reseller account on the Mitel Communication Service portal.

Online Activation

If the server MCS is installed on has an internet connection then the software will attempt to activate the license automatically. On the licensing screen you will be prompted for the following:

• Site ID & Serial Number
• Site name
• MAC Address

The license will be linked to the MAC address of the server which you select. If the software has been installed in a VMWare or Hyper-V environment, make sure the MAC address is static.

Offline Activation

If the server the software is installed on does not have an internet connection then an offline activation will be required.  This involves entering the same information required by the online activation but instead of the information being passed automatically to the license server it is saved in a license request file. This file then needs uploading to the Mitel Communication Service license portal (www.mitelcommunicationservice.com). The file can be transferred to another server or PC that does have internet access. Once the license request file has been processed on the portal a license activation file will be provided. This license activation file needs to be loaded into the MCS website to complete activation.

Offline Activation Through Wizard

1. Select the 'Activate offline (no internet connection)' option at the top of the wizard's license page 
2. Select the license type as required
3. Enter the required information in the displayed fields
4. Following 'Step 1' by clicking the link to download the license request file. Save the file and make a note of the file name and location
5. Copy the file to a computer with an internet connection and browse to http://mitelcommunicationservice.com/activate and upload the license request file.
6. Save the license activation file returned and copy it back to the server running MCS
7. Follow 'Step 3' and upload the license activation file to complete the activation of MCS

Offline Activation Through License Page

1. On the Server License page press the 'Activate' button
2. Select the license type as required
3. Enter the required information in the displayed fields
4. Click the 'Download file for offline activation' on the bottom right activation form. Save the file and make a note of the file name and location
5. Copy the file to a computer with an internet connection and browse to http://mitelcommunicationservice.com/activate and upload the license request file.
6. Save the license activation file returned and copy it back to the server running MCS
7. On the Server License page press the 'Process files' button and browse to the activation file to complete the activation of MCS

Phone System Configuration

To operate the MCS you must have a System OAI connection to the phone system.  To aid in configuring this connection the wizard will broadcast and will try and find any phone systems or CT Gateways on the local network segment. This will appear in a box on the right hand side of the screen. If the broadcast finds a single system or a CT Gateway it will pre populate the connection details on the left hand side.

Once the correct PBX configuration details have been entered, press the Next button to test the connection. If the connection is successful the wizard will download the device configuration from the MiVoice Office 250.

For more information on the Phone System settings, please reference the Phone Systems section.

Dial Plans

The dial plans control how Phone Manager clients will initiate external calls on the MiVoice Office 250. The wizard should pre-configure the Country selection and the Outside line so only the following fields should need to be edited:

• DID Prefix to Add
• Local area codes
• Local override codes

For more information on the dial plan settings, please reference the Dial Plan section.

User Creation

Users are an integral part of the operation of the MCS. They are used for:

• Authenticating Phone Manager clients
• Giving engineers and supervisors access to the MCS website to make configuration changes
• Tracking calls made on the PBX for historical logging purposes

To ensure the system is as easy as possible to use and maintain the correct method for creating users needs to be selected.

For more information please reference the Users section.

Email

Emailing is used when creating manual user accounts, inviting Mobile Client Users and when using the alarm notification features.

For more information please reference the Email section.