DTMF Muting

The system can be configured to pause the recording of a call when a sequence of DTMF digits is entered by the user on the telephone handset. A second sequence can then be entered to resume the recording. This can be useful for compliance purposes if your staff are taking credit card payments for example. To make it easier for the user, the DTMF digits could be programmed under a programmable key on their telephone handset so that it is a more simple procedure.

To configure the pause and resume DTMF feature:

1. Access the Features -> Compliance Pause/Resume -> DTMF Pause/Resume configuration section.
2. Enter the sequence of digits to use for pausing a call in the Pause DTMF section.
3. Enter the sequence of digits to use to resume recording a call in the Resume DTMF section.

When configuring the DTMF sequence to use it is recommended to use a combination of tones, for example *123, as this will reduce the chance of this being activated when navigating though systems that require DTMF tone input.

Muting with Phone Manager

If a Phone Manager user has an assigned toolbar or an integrated toolbar then a button can be configured to allow the user to:

• See the recording status of any call they are on
• Pause/Resume any recordings using the button as a toggle

For more information on using this toolbar feature, please refer to the Phone Manager manual or here.