Mobile Clients View

The Mobile Clients screen provides a way to manage Phone Manager Mobile users. The grid in the centre of the screen displays information about Phone Manager Mobile users, it can be filtered using the radio buttons at the top.

Filtering

Depending on the filter chosen, the Mobile Clients Grid will change to show users/sessions that match the filter:

Users currently using a license -> Shows all the users that currently have a Phone Manager Mobile 'Session'. Each session represents a consumed license. If a users has more than one session (they are using the application on multiple devices) then they will be consuming more than one license
All users allowed a license -> Shows all users that are allowed to request a license based on their Client Profile's settings
Users never invited -> Shows all users that have not been sent an invitation email
Users never connected -> Shows all users that are allowed to request a license but are not currently consuming one

Mobile Clients Grid

The following columns appear for each Phone Manager Mobile session:

User: The name of the user using Phone Manager Mobile session.

Device Model: Where possible this will store the hardware model of the device they are using.

OS Version: Where possible this will store the operating system version number the device is using.

Client Version: This shows the version number of the Phone Manager Mobile software that they have installed.

Last Connected: This shows the last time the application connected to the MCS server.

Diagnostics: Enables/disables diagnostic logging on the user's device. This will take effect the next time the user connects to the MCS.

Delete User Session: Pressing the cross icon against a user removes their current session and releases the license they are using. To stop the user opening another session remove the Phone Manager mobile license from their Client Profile.

Deleting a user's session will stop them receiving notifications and will stop their softphone operating if they have one.

The information shown in this view is valid as of the last time the user had a successful connection to the MCS. If they currently cannot connect then the information may be out of date.

Invitation Emails

Next to each user is a link to send them an Invitation Email. This can also be done to all users shown by the filter by pressing the 'Send Invitation to All' button to the top right of the grid.

Before sending invitation emails out check the email template first.