To use Mitel Phone Manager (desktop or mobile) a user on the system must first have been assigned to a Client Profile. The client profile outlines which license users are entitled to use and which features of the Phone Manager(s) product they can see.

Once a user has been given permission to use Phone Manager, client specific features can be managed through Desktop or Mobile specific sections or through the general configuration sections referenced here:

Feature	Description
Client Profiles	Client profiles are used to control the configuration and features that a client has been assigned.
Client Locations	Presence profiles can be configured by users to control when and how calls alert their extension.
Call Recorder Integration	Configuration into a call recording system to provide features including pause/resume and direct playback.
Certificates	Certificates are used by Phone Manager Desktop & Mobile when connecting to the MCS server.
Telephone Formats	Configures the telephone formats that will be used by Phone Manager to identify phone numbers
Phone Manager Softphone	Outlines configuration options and usage of Phone Manager Desktop & Mobile Softphone.